UnitedHealthcare Vision and Dental Plans Rank Highest in Customer Satisfaction in J.D. Power Study

December 03, 2015

UnitedHealthcare Vision and Dental plans each rank highest in customer satisfaction among the nation’s vision and dental carriers, according to the J.D. Power 2015 Vision Plan And Dental Plan Satisfaction Report SM.

The report is based on responses from nearly 2,000 vision and more than 2,400 dental plan participants nationwide, measuring customer satisfaction based on coverage, cost, communication, customer service and reimbursement.   

UnitedHealthcare’s cumulative score of 729 for vision was the highest of the plans analyzed, with the honor marking the third straight year UnitedHealthcare has received the top score. UnitedHealthcare’s cumulative score of 754 for dental was the highest among dental plans, earning UnitedHealthcare the top score for the second straight year. More information about the vision report is available here and the dental report here.  

Consumers have benefited from UnitedHealthcare’s investments in mobile technology, including the ability for plan participants to obtain an identification card and look up nearby network health care providers on both iPhone and Android devices. 

“Every employer and community we serve has unique health care needs, so that requires a commitment from our entire organization to deliver superior service. UnitedHealthcare’s local-market focus and national resources enable us to meet the oral and visual health needs and enhance the well-being of the more than 20 million people enrolled in our vision and dental plans,” said Philip Kaufman, president, UnitedHealthcare Specialty Benefits.

UnitedHealthcare continues to develop innovative new programs to help people live healthier lives. One example is UnitedHealthcare’s Bridge2Health® program, which supports patients and health care professionals with information, decisions and outcomes for consumers with dental, vision and disability plans that are integrated with medical benefits.

“Our primary focus continues to be delivery of great products at a fair price, with the support of strong customer service. We are grateful for this recognition from the people we serve.” Kaufman said. 

About J.D. Power
J.D. Power is a global marketing information services company providing performance improvement, social media and customer satisfaction insights and solutions. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. Headquartered in Westlake Village, Calif., J.D. Power has offices in North America, Europe and Asia Pacific. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit J.D. Power is a business unit of McGraw-Hill Financial. 

About UnitedHealthcare
UnitedHealthcare is dedicated to helping people nationwide live healthier lives by simplifying the health care experience, meeting consumer health and wellness needs, and sustaining trusted relationships with care providers. The company offers the full spectrum of health benefit programs for individuals, employers, military service members, retirees and their families, and Medicare and Medicaid beneficiaries, and contracts directly with more than 850,000 physicians and care professionals, and 6,000 hospitals and other care facilities nationwide. UnitedHealthcare is one of the businesses of UnitedHealth Group (NYSE: UNH), a diversified Fortune 50 health and well-being company. For more information, visit UnitedHealthcare at or follow @myUHC on Twitter.