Expanding Access to Convenient, High-Quality Health Care in the Home

September 24, 2021 | 3 min Read

Health care is evolving, and so is the need to support people where they are. Often, that’s in the home.

As a nurse practitioner for HouseCalls, Diana Dombrowski visits seniors in their home to complete their annual wellness check and identify gaps in care. For her, the work is personal. Her mom, who passed away two years ago from dementia, struggled to take her medications consistently. Many of the patients Diana sees face similar obstacles. Home-based care gives care providers like Diana the opportunity to connect with patients and respond to their needs – even going so far as to provide them with nutritious food to eat.

"We are the catalyst to get them connected with the right resources," she says.

HouseCalls has helped
reduce hospital admissions by up to


Bringing Care into the Home

The HouseCalls program is just one way UnitedHealth Group is helping people receive quality care in the comfort of their own home. We’re combining our capabilities into a newly formed patient-centered health care system called Home and Community to better meet the needs of those we serve. The new system includes the following:

Making Virtual Care More Accessible

In addition to high-touch, compassionate home-based care, digital tools are making it easier for patients to access a provider virtually.

Since the pandemic began, we have delivered telehealth-ready tablets to more than 180,000 patients with chronic conditions to help them access a physician. More than 40,000 of those patients are repeat users of the tablets that feature a simplified interface tailored to the physiology of older users.

Digital health platforms are making it easier for people to access care by expanding traditional and virtual provider networks.


Digital Tools Improve Mental Health Care for Kids

Our partnership with Pathways, a community health provider in rural Kentucky, has helped deliver mental health care to more than 6,500 children in a region where transportation is a barrier to care.