As a nurse practitioner for HouseCalls, Diana Dombrowski visits seniors in their home to complete their annual wellness check and identify gaps in care. For her, the work is personal. Her mom, who passed away two years ago from dementia, struggled to take her medications consistently. Many of the patients Diana sees face similar obstacles. Home-based care gives care providers like Diana the opportunity to connect with patients and respond to their needs – even going so far as to provide them with nutritious food to eat.
"We are the catalyst to get them connected with the right resources," she says.
The HouseCalls program is just one way UnitedHealth Group is helping people receive quality care in the comfort of their own home. We’re combining our capabilities into a newly formed patient-centered health care system called Home and Community to better meet the needs of those we serve. The new system includes the following:
naviHealth is helping 9 million Medicare Advantage members transition from the hospital to the home through comprehensive post-acute care.
Landmark Health provides 24/7, comprehensive in-home medical care to seniors living with multiple chronic, complex conditions, helping to reduce hospital admissions and ER visits by 20%.
Optum at Home helps coordinate medical care, behavioral health and social services for 91,000 Medicare Advantage members.
In addition to high-touch, compassionate home-based care, digital tools are making it easier for patients to access a provider virtually.
Since the pandemic began, we have delivered telehealth-ready tablets to more than 180,000 patients with chronic conditions to help them access a physician. More than 40,000 of those patients are repeat users of the tablets that feature a simplified interface tailored to the physiology of older users.
Reduction in mortality through Vivify’s remote patient monitoring tools
Virtual behavioral health visits in 2020
Reduction in depression through AbleTo’s virtual mental health platform