UnitedHealth Group's meaningful community investments are helping advance health equity by addressing social determinants of health that influence 80% of health outcomes.
Ricel Urias, a nurse practitioner at Optum HouseCalls, went to see a member for her annual assessment and noticed she needed help outside of her routine screenings.
Upon arrival, Ricel noticed the heater was on, despite the hot weather. The member told her she didn’t know how to work the air-conditioning setting, so Ricel helped her switch the heater off to cool down the house. She also discovered the member hadn’t eaten breakfast, so she helped her prepare a meal with the few items in her refrigerator and clean up dishes afterwards.
Concerned about the absence of help, Ricel called the member’s primary care physician and scheduled a follow-up on the member’s behalf. She called the member’s son, who agreed to take his mother to her appointment. Ricel didn’t stop there. She reached out to the support line to ensure the member had a caregiver and, after that, stopped at the nearby grocery store to fill her empty refrigerator. The member cried with happiness and thanked Ricel from the bottom of her heart.
Ricel is a perfect example of how we strive each day to go above and beyond traditional care to address social determinants of health.
“Every time I help a member in need, I feel grateful for being part of this wonderful company that really impacts people’s lives."
Expanding Access to Stable Housing
UnitedHealth Group has helped create 12,000 housing units since 2011, including more than 4,600 for seniors, veterans, individuals with disabilities and those struggling with homelessness.
Hear Dr. Rhonda Randall, executive vice president and chief medical officer for UnitedHealthcare Employer & Individual, explain how expanding access to housing, healthy food, transportation, education and mental health services can improve health outcomes.
Addressing Food Insecurity
Food insecurity – which leads to higher risk of obesity and chronic disease – disproportionately affects American Indian/Alaska Native households and those headed by an adult without a high school education. Through community partnerships, UnitedHealth Group is helping to advance health equity by providing underserved populations with access to nutritious food.
to those in need since the beginning of the pandemic.
Our partnerships have helped address the needs of
Connecting People to Social Services
UnitedHealthcare’s Empowering Health grants are helping to expand access to care through partnerships with local communities in 29 states, aimed at addressing social determinants of health for uninsured individuals and underserved communities.
America’s Health Rankings Health Disparities Report
Advancing Health Equity
For more than two decades, we’ve led efforts to identify, monitor and address health disparities – working with community organizations and national partners – to help advance health equity. Our 330,000 team members are dedicated to addressing health disparities and closing gaps in care for the most vulnerable populations.
America’s Health Rankings Senior Report
AHR’s Senior Report found social isolation among seniors was correlated with higher rates of frequent mental distress, early death, food insecurity and preventable hospitalizations.
Health Literacy Key to Better Health Outcomes
UnitedHealth Group research found improving health literacy levels could lead to 1 million fewer hospital visits among Medicare members and save the program $25.4 billion annually.