Responsible business practices

We are committed to best-in-class governance practices, which are embodied in our corporate governance policies. Our board has enhanced these policies over time to align with evolving best practices, which drives sustained value and helps us respond to the interests of our stakeholders.

Board composition

We believe an effective board consists of a diverse group of individuals who bring a variety of complementary skills and a range of personal and business experience to their positions. The board’s ongoing review of its composition and succession planning has resulted in substantial refreshment of its members in recent years, including an increase in their diversity of skills, attributes and perspectives.

  • 33%

    female independent directors on our board*.
  • 33%

    racially/ethnically diverse board members*.
AI and machine learning

Responsible use of AI and machine learning

As AI/ML solutions continue to evolve, we are committed to assessing and improving our AI/ML practices continuously based on our own learnings, industry best practices and regulatory guidance.

Our Responsible Use of AI program, which includes the Machine Learning Review Board, supports all analytics teams with a holistic, structured and cross-discipline review of AI. In 2022, the board reviewed all AI/ML models with the highest potential for risk of harm and established review processes for vendor-acquired AI. 

Supplier diversity

By promoting job creation and income generation for people in underserved communities, UnitedHealth Group’s supplier diversity program strengthens our supplier network while extending our societal impact beyond our members and customers.



spent with diverse suppliers over the past decade.




local community jobs
supported in 2022.




in employee wages earned in 2022.


Building a sustainable supply chain

We are engaging a targeted group of our suppliers, representing 80% of our 2021 base year emissions, to gather qualitative and greenhouse gas emissions data to supplement our current spend-based emissions data.

Read about Supply Chain Management in the report

Data privacy and security

We believe a culture of transparency is essential to building and maintaining the trust and confidence of our customers and stakeholders. 

Data protection policies

  • Enterprise information security.
  • Enterprise resiliency and response.
  • Incident management.
  • Privacy and data protection.
  • Enterprise data governance.
  • Enterprise risk management and information risk analysis.
  • Mandatory employee training.
  • Enterprise vulnerability management.

UnitedHealth Group’s IT system certifications

  • International Organization for Standardization (ISO)
  • System and Organization Controls (SOC)
  • Payment Card Industry (PCI)


AI and machine learning

See how we’re committed to protecting the sensitive data entrusted to us.


Next up

Reporting & data

Our data provides an additional level of detail to fully describe UnitedHealth Group’s sustainability performance.

Read more

*As of Dec. 31, 2022


Download our full report for more on our actions, achievements and progress.