Our people and culture

We are building a diverse culture that supports and develops our people and earns the best talent.

  • 70% female (global workforce)
  • 59% female representation in management positions (global workforce)
  • 45% people of color (U.S. workforce)
  • 31% management positions occupied by people of color (U.S. workforce)

Advancing diversity, equity and inclusion

Through our diversity, equity and inclusion (DEI) strategy, we work to retain and engage a workforce with diverse backgrounds and strive to build a more inclusive workplace equipped to address challenges both today and in the future.

In 2023, we added inclusion to our core values to emphasize all voices at UnitedHealth Group are welcomed, valued, heard and respected.

Learn more about our core values.

In 2023 we relaunched our employee resource groups, focusing on four key pillars to bring the program closer to our business strategy of improving our employees’ sense of belonging. Led by executive sponsors who represent the lines of business, ERGs foster collaboration and connections, enabling team members to be heard, supported and valued through their unique contributions.

  • 63%

    attendance rate for live ERG Community Connection events across the United States to encourage in-office collaboration.
Employee Resource Groups
UnitedHealth Group’s enterprise-wide Employee Resource Groups (ERGs) foster a more inclusive, diverse workplace. ERGs are voluntary, employee-led groups that are typically based upon a shared characteristic, demographic, life experience or allyship. Although ERGs are formed around individuals’ common lived experiences, anyone can join any ERG! Members have opportunities to grow and develop professionally, expand their network, and help us create more inclusive and equitable solutions for those we are privileged to serve.

Employee health and well‑being

We recognize that holistic well-being is about more than physical health — it’s about having access to emotional support, feeling financially secure, enjoying time away from work and much more.

In 2023, we launched United Well-being — our new integrated approach to holistically supporting employees by helping them understand, navigate and access our wide array of benefits and resources, focusing on four pillars: Life, Financial, Emotional and Physical.

yoga illustration

Developing and growing our talent

We provide access to learning and development tools, resources and opportunities to help employees build skills to advance their careers while supporting the needs of our business and those we serve. We also support employee growth through encouraging continuous performance discussions, promoting talent mobility and developing inclusive leaders.

Listening to our people

We encourage our employees to share their feedback and ideas. Their input helps us assess opportunities for improvement and informs our programs, resources and benefits. In addition to leader listening sessions with two-way dialogue, we conduct Employee Experience surveys for all employees, which measure job satisfaction, sense of purpose, happiness and stress levels, and more. In 2023, our average participation rate was 78%, up from 76% in 2022.

We added questions about safety culture to support our efforts in building a workplace where all feel welcomed, valued, respected and heard. We saw the strongest and most positive scores in measures relating to inclusion and manager effectiveness. Employees reported:

  • They are treated fairly.
  • They can express their honest opinions.
  • Leaders care about their well-being.
  • They feel their ideas and suggestions matter.
  • >310K

    employees responded to the employee experience survey in 2023.
  • 75%

    positive employee experience score.

Building healthier communities

Providing employees with dedicated opportunities to make a tangible impact through giving and volunteering.

  • $50.4M donated through United for Giving.
  • 4M employee hours volunteered.*
  • 22K charities supported through United for Giving.

*Volunteer hours are calculated using employee survey responses and giving site participation data.

Optum G.I.V.E. 2023

Optum’s third annual Geographically Inclusive Volunteer Event (G.I.V.E.) brought together employees in five countries and 16 U.S. states to give back to communities, with a focus on advancing health equity. Throughout October, Optum employees in locations across the globe engaged in volunteer activities focused on housing and homelessness, community development, food security, education, and health and well-being. 

volunteers in india

Next up

Responsible business practices

Our governance practices support our mission and serve the needs of the communities in which we live and work.

Read more
Download our full report for more on our actions, achievements and progress.
Download our 2023 Sustainability Report
Or download report chapters