Helping people live healthier lives and helping make the health system work better for everyone
To achieve our mission…
We seek to enhance the performance of the health system and improve the overall health and well-being of the people we are privileged to serve and their communities.
We work with health care professionals and other key partners to expand access to high-quality health care so people get the care they need at an affordable price.
We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.
Integrity. We are dedicated to the highest levels of personal and institutional integrity. We make honest commitments and work to consistently honor those commitments. We do not compromise ethics. We strive to deliver on our promises and we have the courage to acknowledge mistakes and do whatever is needed to address them.
Compassion. We try to walk in the shoes of the people we serve and the people we work with across the health care community. Our job is to listen with empathy and then respond appropriately and quickly with service and advocacy for each individual, each group or community and for society as a whole. We celebrate our role in serving people and society in an area so vitally human as their health.
Relationships. We build trust through cultivating relationships and working in productive collaboration with governments, employers, physicians, nurses and other health care professionals, hospitals and the individual consumers of health care. Trust is earned and preserved through truthfulness, integrity, active engagement and collaboration with our colleagues and clients. We encourage the variety of thoughts and perspectives that reflect the diversity of our markets, customers and workforce.
Innovation. We pursue a course of continuous, positive and practical innovation, using our deep experience in health care to be thoughtful advocates of change and using the insights we gain to invent a better future that will make the health care environment work and serve everyone more fairly, productively and consistently.
Performance. We are committed to deliver and demonstrate excellence in everything we do. We will be accountable and responsible for consistently delivering high-quality and superior results that make a difference in the lives of the people we touch. We continue to challenge ourselves to strive for even better outcomes in all key performance areas.
Our mission in action
Learn how our team members across Optum and UnitedHealthcare are working to help build a modern, high-performing health system that improves access, affordability, outcomes and experiences for the people who depend on it.