Findings from new UnitedHealth Group research illustrate the importance of increasing health literacy as a key component in driving better health outcomes and improving health care affordability. Seniors — who use more health care services, have more chronic conditions, and take more medications compared to other age groups — benefit from increased health literacy levels because it helps them make informed decisions and enhances their health care experience.
Education, languages spoken, health behaviors and health system characteristics all contribute to variations in health literacy levels across the U.S., according to the research. In the best performing counties only 15% to 27% of the population had limited health literacy, compared to 36% to 59% in the lowest performing counties.
On average, Medicare beneficiaries in counties with the highest health literacy levels experience better outcomes than those living in counties with the lowest health literacy levels, including:
more flu shots
fewer avoidable hospitalizations
fewer emergency department visits
lower costs per beneficiary
fewer hospital readmissions
UnitedHealth Group has a long-standing commitment to improving health literacy in the communities we serve. Through a variety of initiatives, including our Health Literacy Innovations Program and the UnitedHealth Group Just Plain Clear® Glossary, we have taken steps to ensure health communications are more understandable and accessible to people of all health literacy levels.
Insights & Solutions
We are committed to helping create a modern, high-performing health system and driving distinguished societal returns by improving health care access and affordability, enhancing the health care experience and achieving better health outcomes for the individuals and organizations we are privileged to serve.