Integrating medical, pharmacy and behavioral capabilities to provide whole-person care

The pharmacy is the most used touch point in health care. We are working to make it more connected, more transparent and less fragmented, and helping ensure every American can access the medications they need when they need them.

Our approach

  • We are seamlessly integrating our medical, pharmacy and behavioral capabilities to treat the whole patient.
  • We are supporting the discovery of new drugs and treatments.
  • We are expanding our direct-to-consumer offerings so people can access the medicine they need with or without traditional benefits.
  • We are building new capabilities to help payers better serve people with rare diseases seeking gene therapies and specialty drugs.
  • 1 in 4 American adults are affected each year by mental health disorders.

Comprehensive behavioral health care

An estimated 1 in 4 American adults are affected each year by mental health disorders, and the COVID-19 pandemic accelerated the need for more comprehensive behavioral health care. Through nearly 700 pharmacies co-located within community mental health centers, we are working to treat the whole patient, bridging the gap between behavioral and medical care to serve individuals with mental illness, substance use disorders and other complex conditions. And to ensure individuals can access the care they need when they need it, our offerings include in-person clinical care, virtual services and digital self-care tools.

Pill bottle

Optum specialty fusion

Optum Specialty Fusion offers health care providers a first-of-its kind specialty medication management solution to simplify care and lower the cost of expensive specialty drugs. This service allows providers to compare dozens of clinically appropriate, lower-cost options for patients with complex conditions. Selecting a lower-cost, therapeutically equivalent immunosuppressive drug, for example, could save an average of $700 per prescription.


Zero-dollar copays

UnitedHealthcare is eliminating out-of-pocket costs in standard, fully insured group plans for certain preferred, life-saving prescription drugs. This new standard offering will be available from in-network pharmacies potentially as early as Jan. 1, 2023.

Go deeper

See our Sustainability Report to learn more about our pharmacy services capabilities.