Optimizing Site of Service

UnitedHealth Group believes there is a meaningful opportunity to drive greater affordability for consumers and the health system by helping people access high-quality care in a low-cost setting.

Our research shows that over the next decade, the commercial market could save:

By treating common conditions in primary care settings instead of the emergency department.

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By performing routine diagnostic imaging at imaging centers or physician offices instead of hospital outpatient departments.

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By shifting appropriate care from hospital outpatient departments to ambulatory surgery centers.

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By administering specialty drugs in independent physician offices and patients’ homes rather than in hospital settings.

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“Thanks to medical innovation, a large portion of health care can be delivered outside the hospital at a much lower cost and with the same or better quality.”

Protima Advani, vice president of UnitedHealth Group, explains why site of care matters on UnitedHealth Group’s Weekly Dose Podcast.

Our Solutions

Our Long-Term Commitment


More than 55%
of outpatient surgeries and radiology services among our members will be delivered at high-quality, cost-efficient sites of care by 2030

Go Deeper

Sep 08, 2021 
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UnitedHealthcare to Launch New Virtual-First Health Plan to Help People Access a Dedicated Care Team 24/7 and Obtain Quality Care at a Lower Cost
Oct 18, 2021 
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Expanding Access to Convenient, High-Quality Health Care in the Home
Sep 24, 2021 
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