UnitedHealthcare Ranks Highest in Employer Satisfaction among Self-Insured Commercial Health Plans in J.D. Power and Associates Study

June 23, 2011

UnitedHealthcare ranked highest in employer satisfaction among the nation’s self-insured commercial health plans, according to J.D. Power and Associates 2011 Employer Health Insurance Plan StudySM.

The study was released June 23 and analyzed four national commercial health plans in the self-insured segment and fully insured segment, and was based on feedback from more than 1,200 employers nationwide.

UnitedHealthcare ranked highest in all five individual factors measured in the self-insured segment of the study: cost and cost management; account servicing; employee plan service experience; product offering and benefit designs; and problem resolution.

“Every employer and community we serve has unique health care needs, and the combination of our local market focus with our national resources ensures we are able to effectively enhance the health and well being of the more than 16 million consumers who are enrolled in self-insured plans with UnitedHealthcare. We are grateful to earn this recognition from the customers we serve,” said Jeff Alter, CEO, UnitedHealthcare’s Employer & Individual business.

UnitedHealthcare continues to invest in customer service enhancements and innovative new programs that help consumers live healthier lives. Two of the most recent examples include the Diabetes Prevention and Control Alliance and the Personal Rewards program, both of which have seen strong interest and adoption among self-insured customers within the last year.

The Employer Health Insurance Plan Study is one of the largest national studies conducted annually among employer-purchasers of health insurance. It is the only study exclusively focused on satisfaction with the service that employers receive from their health plan.

About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

About UnitedHealthcare
UnitedHealthcare is dedicated to helping people nationwide live healthier lives by simplifying the health care experience, meeting consumer health and wellness needs, and sustaining trusted relationships with care providers. The company offers the full spectrum of health benefit programs for individuals, employers and Medicare and Medicaid beneficiaries, and contracts directly with more than 650,000 physicians and care professionals and 5,000 hospitals nationwide. UnitedHealthcare serves more than 38 million people and is one of the businesses of UnitedHealth Group (NYSE: UNH), a diversified Fortune 50 health and well-being company. 

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