If you know your Change Healthcare account representative, contact them directly for information specific to your account.
Latest update
April 26, 2024 8:30 a.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI is now available.
Let us know how we can help
Funding support
We've advanced more than $6B to providers in need, and we will continue to financially support providers through full system recovery.
For information about the temporary funding process, watch a how-to video. Still need help? Call 1-877-702-3253 or complete the inquiry form.
Questions and support
Got a question that isn't answered on this page? Let us know by submitting a general inquiry.
Third-party documentation
Get third-party documentation and our Assurance Security Environment Statement.
Product restoration
Medical Network Exchange platform
View the current Exchange Payer List here.
Optum Intelligent EDI secure data transfer
View more information on how providers can submit claims or upload and securely transfer larger files.
Acuity Revenue Cycle Analytics
Acuity provides revenue cycle analytics for users of Clearance and Assurance
Restored week of
4/1/2024
Assurance Reimbursement Management
Batch claim submission, remittance management
Restored week of
3/25/2024
CHC Cardiology PACs
The on—premise management of images, reports, ECG, hemodynamics, waveforms, analytics, charge capture, and inventory management.
CHC Radiology PACs
The integrated, on-premise web-based PACS system for radiologists.
CHC Workflow Intelligence
The on-premise flexible medical imaging workflow rules engine for radiologists.
Clearance Patient Access Suite
Benefits verification, authorization, financial engagement
Restored week of
3/25/2024
Clinical Exchange
Provider workflow enabling electronic prescribing, ordering and resulting integrated into EHRs
Restore week of
4/15/2024
Compliance Reporter
Enables NCQA Quality Measure Reporting for HEDIS / CMS Stars Deadlines, Client HEDIS Chart Abstraction Features
Restored week of
4/1/2024
Coverage Insight
Coverage discovery
Restored week of
3/25/2024
*Vendor Workaround
Eligibility
Process real-time transactions
Restored
4/3/2024
HealthQX
Supports retrospective episode-based payment models
Restore week of
4/8/2024
Hosted Payer Services (HPS)
Payer hosting service for eligibility responses to providers
Restored week of
3/28/2024
InterQual Customize
Larger plans use this functionality to review and modify the criteria of releases for their own use.
Restored week of
4/1/2024
Medical Network Exchange
Claims, remittance, eligibility transaction processing
Restored week of
3/25/2024
MedRX
Pharmacy electronic claims for medical
Restored week of
3/25/2024
Payer Connectivity Services (PCS)
EDI validation and editing, data routing to different repricers, third parties, end adjudication systems or processing paths
Restore week of
4/25/2024
Payer Print Communication Multi-Channel Distribution System (MCDS)
Ability for check/remit print production
Restore week of
4/15/2024
Payments - Electronic Providers
Ability for electronic payment production
Restored week of
3/4/2024
Pulse Revenue Cycle Benchmarking
Pulse provides RCM KPI benchmarks for institutional claims utilizing Assurance client data
Restored week of
4/1/2024
Reimbursement Manager
Claim pricing
Restored week of
03/25/2024
Revenue Performance Advisor (RPA)
Automates E2E revenue cycle processes and provides real-time visibility into eligibility, claims and payment tracking, and denials management
Restored week of
4/1/2024
Risk Manager
Supports clients in managing value-based payment contracts
Restore week of
4/15/2024* *date changed
Stratus Imaging Analytics
The cloud-native imaging analytics platform.
Stratus Imaging Archive
The fully managed, cloud-native medical imaging archive for providers.
Stratus Imaging PACS
The full-featured, cloud PACS imaging solution.
Stratus Imaging Share
The cloud-based medical-image-sharing platform.
Stratus Imaging Viewer
The cloud-based imaging solution with imaging access.
Latest Updates
Don't miss an update — bookmark this page.
April 26, 2024 8:30 a.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI is now available.
April 23, 2024 11:30 a.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI is now available.
April 22, 2024 4 p.m. CT
UnitedHealth Group is announcing support for people who may be concerned about their personal data potentially being impacted based on preliminary findings from our investigation and review of the data involved in the malicious criminal cyberattack on Change Healthcare’s systems. The company is also providing an update on progress in restoring Change Healthcare’s products and services. See the full update here.
April 20, 2024 6:30 a.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI is now available.
April 17, 2024 4:00 p.m. CT
A new webinar is available for listening: Enterprise Imaging Operational Update.
April 16, 2024 9:30 a.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI is now available.
April 15, 2024 10:30 a.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI is now available.
April 10, 2024 4:30 p.m. CT
A new Claims Payer List for legacy Emdeon (OKC) customers on Intelligent EDi is now available.
April 9, 2024 4:25 p.m. CT
A new Change Healthcare Enterprise Imaging Customer Support webinar recording is now available for listening.
April 5, 2024 8:00 a.m. CT
The Acuity restoration update webinar is now available for listening.
April 4, 2024 11:00 a.m. CT
For customers of OKC, our legacy Emdeon clearinghouse, we hosted a call the week of April 1 to discuss solutions for claims submission and electronic remittance advice (ERA) processing. We will also continue to provide third-party assurances for each of these products that we bring back online.
April 3, 2024 3:00 a.m. CT
We've advanced nearly $4.7B to providers in need and will continue to provide financial support to providers through full system recovery. Significant enhancements are available to providers who receive payments from payers processed by Change Healthcare; UnitedHealthcare medical, dental and vision providers; and providers who have exhausted all available connection options — or are in the process of implementing workaround solutions — and work with other payers who have opted not to advance funds while the Change systems are down.
Additional Resources
Inquiries About Funding Support
To request more support or help, complete this form or call 1-877-702-3253.
Watch this how-to video on getting temporary funding.
Pharmacy Portal
For Optum Rx network pharmacies, visit the Optum Rx
Pharmacy Portal.
Resources to come for Change Healthcare pharmacies.
UnitedHealthcare Provider Portal
Sign in to get information on claims/payment workarounds, our response to guidance on prior authorizations and more.
UnitedHealthcare & Optum Consumers
Contact numbers can be found on the back of your member ID card.
Vendors
For Accounts Payable
inquiries, email
apinquirieslchc@optum.com.
Media Inquiries
Email newsroom@optum.com.
Filings
Change Healthcare works across the health system to make clinical, administrative and financial processes simpler and more efficient for payers, providers and consumers. Change Healthcare has experienced a cybersecurity issue, and we have multiple workarounds to ensure provider claims are addressed and people have access to the medications and care they need. This page is a resource for UnitedHealth Group, UnitedHealthcare, Optum and Change Healthcare stakeholders. In addition to being a main source for the latest business and information updates, this page also contains links to other resources to support stakeholders in managing any related impacts.
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