Change Healthcare Cyberattack Support
UnitedHealth Group is providing support for people who are concerned about their personal data due to the criminal cyberattack on Change Healthcare systems. For the latest release, click here.
Contact us
A dedicated call center is available to offer free credit monitoring and identity theft protections for two years to anyone impacted. The call center will also include trained clinicians to provide emotional support services.
Given the ongoing nature and complexity of the data review, the call center will not be able to provide any specifics on individual data impact at this time.
Impacted data
Given the ongoing nature and complexity of the data review, it is likely to take several months of continued analysis before enough information will be available to identify and notify impacted customers and individuals. As we continue to work with leading industry experts to analyze data involved in this cyberattack, we are immediately providing support and robust protections rather than waiting until the conclusion of the data review.
Based on initial targeted data sampling to date, we have found files containing protected health information (PHI) or personally identifiable information (PII), which could cover a substantial proportion of people in America. To date, the company has not seen evidence of exfiltration of materials such as doctors’ charts or full medical histories among the data.
Support for providers and customers with notifications
To help ease reporting obligations on other stakeholders whose data may have been compromised as part of this cyberattack, UnitedHealth Group has offered to make notifications and undertake related administrative requirements on behalf of any provider or customer. This is not an official breach notification. The company will reach out to stakeholders when there is sufficient information for notifications and will be transparent with the process.
We are also continuing our no-interest, no-fee temporary loan program at www.optum.com/temporaryfunding for any provider who may need financial assistance due to claims payment delays.