To provide peace of mind to individuals and families enrolled in our health plans, we worked quickly to waive all cost sharing for COVID-19 testing and treatment. In addition, more than 100,000 of our clinicians are providing critically needed care – in clinic, telephonic and virtual visit settings – to our patients and those in need, and we are extending our expertise to help key partners expand testing and treatment capacity in the hardest hit areas.

 

For Members
Waived cost sharing for diagnostic testing/treatment; allowed early prescription refills; expanded telehealth capacity and offered free unlimited telehealth visits; removed COVID-19 prior authorization requirements; extended claims filing deadlines; allowed grace periods for premium payments; provided over $1.5 billion in credits and waived cost-sharing for health care to support members affected by COVID-19; developed the OptumRx Prescription Relief Program to support members who lost coverage because of furloughs or job loss.
For All Consumers
Opened free access to our mental health mobile app and 24/7 emotional support phone lines; extended hours at our behavioral health pharmacies to ensure medication adherence; partnered with California and Indiana to increase testing capacity; collaborated with New Jersey to help expand care delivery capacity.
For Customers
Opened a special enrollment period to allow commercial customers to add employees who previously declined health coverage.
For Providers
Implemented provisional credentialing to make it easier for out-of-network providers who are licensed independent practitioners to participate in one or more of our networks.
Available to All Employers and Employees
Joined forces with Microsoft to launch ProtectWell™, an innovative return-to-workplace protocol that enables employers to bring employees back to work in a safer environment.

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