Culture | Careers | Diversity

Tips from recent hires: Navigate the UnitedHealth Group hiring process

Key takeaways:

  • Our hiring process is generally six steps. Application, application review, assessment, interview, decision and onboarding.
  • Gain insights from recent hires on customizing your resume, researching the company and highlighting your skills in the interview process. 

At UnitedHealth Group, we believe that our people are the driving force behind our success. Whether you're a recent graduate or an experienced professional, navigating the hiring process can be both exciting and challenging. In this blog post, we'll walk you through the steps and share insights from recent hires who have successfully navigated this journey.

Step 1. Application:

It's time to start applying – get your resume or CV ready. Your resume gives us a big picture of who you are, and it's our first contact with your abilities, experiences and interests.

As Malathi K., a senior customer service representative, shares, 

"Firstly, I did basic research on Optum, understanding its values. I customized my resume and cover letter to highlight my relevant skills and experiences that matched the job description."

Malathi headshot

Noemi C., another customer service representative, says 

"The first step I took was looking for information on Optum. After that, I focused on reading the application carefully and being myself and honest overall."
Noemi headshot

Step 2. Application review:

After you apply, our recruiting team will review your resume to ensure you meet the job qualifications. You can check your application status on the candidate portal.

Malathi also advises, "I kept my resume simple and clear, highlighting my professional skills and work experience, followed by my educational background and personal details. This ensured that my key qualifications were easily accessible to the hiring managers.”

Step 3. Assessment:  

Depending on the job you apply to, you may need to complete an online assessment, which will vary based on the role. This may be followed by a digital interview.

Step 4. Interview:

If our recruiting team finds that you’re a good fit, you may be invited to an interview. The interview process will vary by role.

Malathi said she navigated the interviews by "Showcasing commitment to continuous learning and professional development...I successfully cleared the interview round, which focused on sharing my work experience and the skills I have developed professionally."

Malladi V., a customer service representative, shares 

"I tried to demonstrate my soft skills in addition to technical skills. Being confident and authentic, showcasing my skills, passion and fit for the role in a genuine way."
Malladi headshot

Step 5. Decision:

Once the interview process is complete, the team will make a final decision. If selected for the role, you'll receive an offer. Otherwise, you will be notified that you haven't been selected.

Step 6. Onboarding:

If an offer has been accepted, you'll receive details about start dates, benefits and onboarding from your recruitment team.

At UnitedHealth Group, we value diversity, compassion and a commitment to excellence. Our hiring process is designed to find individuals who share these values and are passionate about making a difference in the lives of those we serve. If you’re ready to take the next step in your career journey, we encourage you to apply.

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