UnitedHealth Group is innovating and investing in technology to help make health care easier
Making healthcare work smarter, for everyone
Healthcare works better when people can get the right information, support and care more easily. That’s why technology and AI are being used to simplify the moments that matter — helping people find answers faster, understand their options, access benefits, manage claims and get support when they need it. With responsible governance, privacy protections and human oversight, innovation stays focused on better experiences and better health.
Making healthcare easier in the moments that matter
90%
of Avery users are able to get answers directly through the experience.
Helping people get answers without starting over
Avery, UnitedHealthcare’s AI-powered healthcare companion, helps members navigate coverage, claims, care options, costs, appointments, rewards and benefits. It is available to about 6.7 million members, with access expected to reach 20.5 million by the end of 2026. When additional help is needed, members can be transferred to an advocate with relevant context included, so they do not have to repeat themselves.
94%
of Benefit Assist payments were processed automatically in 2025.
Making benefits easier to access when life gets harder
Benefit Assist helps identify supplemental health payments after events such as hospitalization, serious illness, accidents or maternity leave - reducing paperwork when people may be least able to manage forms and follow-up. Benefit Assist makes it easier for people to access support during important health and life events.
21%
reduction in time spent on documentation.
Simplifying documentation support
Ambient listening tools help physicians focus more attention on patients. These capabilities are available to 70% of employed providers and are on track to reach more than 90% by year-end.
How we’re making healthcare easier
Giving clinicians more time to focus on patients
AI-supported ambient listening tools reduce time spent on documentation by 21%. The capability is available to 70% of employed providers and is on track to exceed 90% by year-end.
Helping people better anticipate care costs
UnitedHealthcare’s “Members Like You” feature uses AI to provide personalized cost estimates and prioritized suggestions based on services commonly used by people on a similar care journey.
Building human oversight into AI
UnitedHealth Group’s AI Review Board brings together clinical, ethics, legal, compliance, regulatory, privacy, business and technical expertise to review the responsible use of AI.
Explore more ways we’re building better health
Expanding access to care
See how we’re reducing barriers, bringing care closer to home and helping more people connect with the services and support they need.
Building healthier communities
Learn how local partnerships and targeted investments are helping communities address their most pressing health needs.