UnitedHealth Group is providing the next update in its Independent Review Program, building on the initial findings shared in December 2025. This update includes two developments: completion of all 23 improvements announced in December and publication of an independent review of HouseCalls coding practices.
July 2026
To our valued stakeholders:
At UnitedHealth Group we are committed to better health and a higher standard of care. That means taking a hard look at our core business practices to understand what is working and where we can do better and, importantly, being transparent in sharing the actions we are taking to meaningfully improve patient and provider experiences.
In that spirit, I want to provide an update since we published the findings of our first set of independent reviews and corresponding action plans in December 2025 and share the initial results of an examination of our diagnosis coding practices in our HouseCalls program.
Improvements to risk assessment, care services management and prescription drug manufacture discounts
In their reports, two sets of third-party assessors determined our policies and practices to risk assessment, managed care practices and pharmacy benefits are robust, rigorous and, in many respects, industry leading. They also provided 23 specific recommendations to strengthen consistency, governance and coordination.
Today, I am pleased to report we have implemented all 23 improvements.