UnitedHealth Group will provide more than $1.5 billion in initial assistance, including customer premium credits, to its UnitedHealthcare customers as many people have been unable to access routine or planned care due to the COVID-19 pandemic. Consequently, UnitedHealthcare has seen a lower volume of medical care being delivered than was anticipated when pricing was initially established.
For UnitedHealthcare commercial fully insured individual and employer customers, credits ranging from 5% to 20% -- depending upon the specific plan -- will be applied to premium billings in June.
For people served by UnitedHealthcare Medicare Advantage plans, all specialist and primary physician cost sharing will be waived at least through the end of September, helping remove barriers for seniors needing to access care. For those served by UnitedHealthcare and AARP with Medicare Supplement policies, both new and renewal premium pricing will benefit.
Additionally, UnitedHealthcare will expand its Housing+Health and homeless support programs for those served by UnitedHealthcare Medicaid plans, providing individuals with shelf stable food and baby formula, and accelerating funds to state partners and critical providers to serve more people.
“Our core values of integrity, compassion, relationships, innovation and performance guide our actions in this difficult and complex situation,” said David S. Wichmann, chief executive officer of UnitedHealth Group. “Amid the uncertainty over how this crisis will evolve in the months ahead, we will continuously review the effectiveness of and need for additional actions and we will act swiftly to support individuals, customers and care providers.”
"Our core values of integrity, compassion, relationships, innovation and performance guide our actions in this difficult and complex situation."
David S. Wichmann Chief Executive Officer, UnitedHealth Group
These actions build on UnitedHealth Group’s ongoing efforts to fight COVID-19 by applying clinical, analytics and technological expertise to expand coverage, stabilize the health care system, protect the health care workforce, and assist those hardest-hit by the pandemic. Other actions include: