Information on the Change Healthcare Cyber Response

UnitedHealth Group continues to make progress in mitigating the impact to consumers and care providers of the unprecedented cyberattack on the U.S. health system and the Change Healthcare services, while continuing to expand financial assistance to affected providers.

If you know your Change Healthcare account representative, contact them directly for information specific to your account.

Latest update

April 17, 2024 4:00 p.m. CT

A new webinar is available for listening: Enterprise Imaging Operational Update.

View all updates

 


Let us know how we can help

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Funding support

We've advanced more than $6B to providers in need, and we will continue to financially support providers through full system recovery.

For information about the temporary funding process, watch a how-to video. Still need help? Call 1-877-702-3253 or complete the inquiry form.

Complete inquiry form       How-to video        

customer service

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Questions and support

Got a question that isn't answered on this page? Let us know by submitting a general inquiry.

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Third-party documentation

Get third-party documentation and our Assurance Security Environment Statement.


Product restoration

Medical Network Exchange platform

View the current Exchange Payer List here.
 

Optum Intelligent EDI secure data transfer

View more information on how providers can submit claims or upload and securely transfer larger files.

Product updates

Uninterrupted / Fully Restored
Partial Service Available
Restoration in Progress
Restoration Date Pending

Acuity Revenue Cycle Analytics

Acuity provides revenue cycle analytics for users of Clearance and Assurance

Restored week of
4/1/2024

Assurance Reimbursement Management

Batch claim submission, remittance management

Restored week of
3/25/2024

CHC Cardiology PACs

The on—premise management of images, reports, ECG, hemodynamics, waveforms, analytics, charge capture, and inventory management.

CHC Radiology PACs

The integrated, on-premise web-based PACS system for radiologists.

CHC Workflow Intelligence

The on-premise flexible medical imaging workflow rules engine for radiologists.

Clearance Patient Access Suite

Benefits verification, authorization, financial engagement

Restored week of
3/25/2024

Clinical Exchange

Provider workflow enabling electronic prescribing, ordering and resulting integrated into EHRs​

Restore week of
4/15/2024

Compliance Reporter

Enables NCQA Quality Measure Reporting for HEDIS / CMS Stars Deadlines, Client HEDIS Chart Abstraction Features

Restored week of
4/1/2024

Coverage Insight

Coverage discovery

Restored week of
3/25/2024
*Vendor Workaround

Eligibility

Process real-time transactions

Restored
4/3/2024

HealthQX

Supports retrospective episode-based payment models

Restore week of
4/8/2024

Hosted Payer Services (HPS)

Payer hosting service for eligibility responses to providers​

Restored week of
3/28/2024

InterQual Customize

Larger plans use this functionality to review and modify the criteria of releases for their own use.

Restored week of
4/1/2024

Medical Network Exchange

Claims, remittance, eligibility transaction processing

Restored week of
3/25/2024

MedRX

Pharmacy electronic claims for medical​

Restored week of
3/25/2024

Payer Connectivity Services (PCS)

EDI validation and editing, data routing to different repricers, third parties, end adjudication systems or processing paths​

Restore week of
4/25/2024

Payer Print Communication Multi-Channel Distribution System (MCDS)

Ability for check/remit print production

Restore week of
4/15/2024

Payments - Electronic Providers

Ability for electronic payment production

Restored week of
3/4/2024

Pulse Revenue Cycle Benchmarking

Pulse provides RCM KPI benchmarks for institutional claims utilizing Assurance client data

Restored week of
4/1/2024

Reimbursement Manager

Claim pricing

Restored week of
03/25/2024

Revenue Performance Advisor (RPA)

Automates E2E revenue cycle processes and provides real-time visibility into eligibility, claims and payment tracking, and denials management

Restored week of
4/1/2024

Risk Manager

Supports clients in managing value-based payment contracts

Restore week of
4/15/2024* *date changed

Stratus Imaging Analytics

The cloud-native imaging analytics platform.

Stratus Imaging Archive

The fully managed, cloud-native medical imaging archive for providers.

Stratus Imaging PACS

The full-featured, cloud PACS imaging solution.

Stratus Imaging Share

The cloud-based medical-image-sharing platform.

Stratus Imaging Viewer

The cloud-based imaging solution with imaging access.



Latest Updates

Don't miss an update — bookmark this page.

April 17, 2024 4:00 p.m. CT

A new webinar is available for listening: Enterprise Imaging Operational Update.

April 16, 2024 9:30 a.m. CT

An updated Claims Payer List for legacy Emdeon customers now on iEDI is now available.

April 15, 2024 10:30 a.m. CT

An updated Claims Payer List for legacy Emdeon customers now on iEDI is now available.

April 10, 2024 4:30 p.m. CT

A new Claims Payer List for legacy Emdeon (OKC) customers on Intelligent EDi is now available. 

April 9, 2024 4:25 p.m. CT

A new Change Healthcare Enterprise Imaging Customer Support webinar recording is now available for listening.

April 5, 2024 8:00 a.m. CT

The Acuity restoration update webinar is now available for listening.

April 4, 2024 11:00 a.m. CT

For customers of OKC, our legacy Emdeon clearinghouse, we hosted a call the week of April 1 to discuss solutions for claims submission and electronic remittance advice (ERA) processing. We will also continue to provide third-party assurances for each of these products that we bring back online.

April 3, 2024 3:00 a.m. CT

We've advanced nearly $4.7B to providers in need and will continue to provide financial support to providers through full system recovery. Significant enhancements are available to providers who receive payments from payers processed by Change Healthcare; UnitedHealthcare medical, dental and vision providers; and providers who have exhausted all available connection options — or are in the process of implementing workaround solutions — and work with other payers who have opted not to advance funds while the Change systems are down.

Additional
Resources

Inquiries About Funding Support

To request more support or help, complete this form or call 1-877-702-3253.

Watch this how-to video on getting temporary funding.

Pharmacy Portal

For Optum Rx network pharmacies, visit the Optum Rx
Pharmacy Portal
.

Resources to come for Change Healthcare pharmacies.

UnitedHealthcare Provider Portal

Sign in to get information on claims/payment workarounds, our response to guidance on prior authorizations and more.

UnitedHealthcare & Optum Consumers

Contact numbers can be found on the back of your member ID card.

Vendors

For Accounts Payable
inquiries, email 
apinquirieslchc@optum.com.

Media Inquiries

Email newsroom@optum.com.

Change Healthcare works across the health system to make clinical, administrative and financial processes simpler and more efficient for payers, providers and consumers. Change Healthcare has experienced a cybersecurity issue, and we have multiple workarounds to ensure provider claims are addressed and people have access to the medications and care they need. This page is a resource for UnitedHealth Group, UnitedHealthcare, Optum and Change Healthcare stakeholders. In addition to being a main source for the latest business and information updates, this page also contains links to other resources to support stakeholders in managing any related impacts.