What We Do

Strengthening the Patient-Physician Relationship

How We Do It    

UnitedHealth Group is committed to providing a world-class experience for patients and physicians by delivering actionable intelligence through the Individual Health Record, enabling navigation and decision support tools, streamlining prior authorization, improving transparency and health literacy and personalizing care for complex populations.

advocate on the phone

Strengthening the patient-physician relationship

Helping Members Navigate the Health System With Advocate4Me

Navigating the health care system has become increasingly challenging. UnitedHealthcare is helping make members’ interaction with the health system simpler with Advocate4Me. This service connects members with an advocate who provides end-to-end support for their health care needs – behavioral, clinical, well-being, health care financial, benefits, claims and pharmacy. When a member calls with a question, an advocate uses Predictive Personalization technology to personalize each interaction and help simplify each opportunity to support more informed health care choices.

Members can contact an advocate for assistance with complicated claims, information about services available for a new or complex diagnosis, benefits explanations, appointment scheduling, and connections to medical and behavioral health resources. In addition, advocates can view member health data and share educational health information or highlight health actions, such as recommended screenings.

UnitedHealthcare Special Needs Initiative

Since inception in 2017, over 150,000 families enrolled.

Strengthening the patient-physician relationship

Personalized Care for Children With Special Needs

Families with children who have special needs and their health care providers often encounter many barriers in securing appropriate care. UnitedHealthcare is helping remove these barriers with its Special Needs Initiative.

The Special Needs Initiative serves families who have children with special health care needs from birth to age 17. Eligible families are identified proactively through advanced data and technology and assigned a single-point-of-contact adviser. Advisers take responsibility for helping resolve issues on behalf of the families and their health care providers, creating custom care plans, providing care coordination and accessing social services. Many of our Special Needs advisers have personal connections to individuals with special needs, offering a more empathetic and personalized assistance approach. The advisers also help resolve insurance issues and provide claims assistance. 

Program results since inception in 2017

Reduction in claim rework.

Out-of-pocket savings.

Reduction in appeals.