2019 Sustainability Report

At UnitedHealth Group, sustainability is an extension of our business strategy as we work to shape a health system that works better for everyone. Our 325,000 team members are dedicated to earning the opportunity to serve more people and drive distinctive shareholder and societal returns by leading in the development of the next-generation health system, developing our people and culture, maintaining responsible business practices and improving environmental health.

UnitedHealth Group
UnitedHealth Group’s first Sustainability Report highlights actions we’re taking to build a health system that works better for everyone. The report builds upon the company’s long-standing commitment to sustainability, and includes updates on the organization’s environmental, social and governance efforts.

Our Commitment to Sustainability

Our Sustainability Report represents our commitment to openly and transparently sharing information and updates on our long-standing commitment to sustainability. As we evolve our sustainability efforts, we are committed to building upon this important work and will provide more information in future annual reports.


"Our 325,000 team members are committed to leading in the development of the next-generation health system in a socially conscious way. Our sustainability efforts are an extension of our culture, values and mission – helping people live healthier lives and helping make the health system work better for everyone. We are dedicated to earning the opportunity to serve more people and deliver distinctive value to our stakeholders.”

– David Wichmann, Retired CEO, UnitedHealth Group


Leading in the Development of the Next-Generation Health System

UnitedHealth Group is dedicated to leading in the development of the next-generation health system in a socially conscious way – a system that increases access to care, makes care more affordable, enhances the care experience and improves health outcomes by:

Building and shaping the health workforce by working to advance a diverse and inclusive workforce, investing in the health data analyst workforce, improving the existing workforce capacity and revitalizing primary care. Learn More →

Reducing the total cost of care by strengthening consumer engagement, transparency and incentives, optimizing sites of care to ensure patients receive the highest quality care for their treatment and diagnosis, applying value-based incentives that focus on health outcomes, and eliminating surprise billing to improve the health care experience. Learn More →

Strengthening the patient-physician relationship by providing navigation and decision support tools, delivering actionable and deeply personalized health information through individual health records, streamlining prior authorization, driving transparency and health literacy to improve the health care experience and personalizing care for complex populations. Learn More→

Achieving better health outcomes by strengthening home-based care, driving transparency and health literacy, improving chronic disease management and changing behaviors through prevention and wellness incentives. Learn More →

Rewarding quality, effective care through a relentless focus on quality, and we believe health care quality can be improved through incentivizing high-performing physicians to focus on patient outcomes. Learn More →

Building healthier communities. Through our foundations – the United Health Foundation, and the UnitedHealthcare Children’s Foundation – and our businesses, we provide grants to local and national organizations, help families who need medical support and invest in solutions to address social determinants of health including affordable housing and food security. We also make in-kind contributions, participate in disaster relief efforts and volunteer our time and resources to support important causes around the world to help provide high-quality affordable health care for everyone. Learn More →

Engaging in public policy to help shape and inform public policy decisions that advance our mission. Learn More →

325K people | 2.3k+ locations | 17 countries | 1 mission 325K people | 2.3k+ locations | 17 countries | 1 mission

Our People & Culture

At UnitedHealth Group we are advancing an inclusive environment where diverse people, experiences and perspectives make us better. We are connected, worldwide, by our values — compassion, integrity, innovation, performance and relationships. From doctors, nurses and technologists to customer care professionals and data scientists, our diverse team is adaptable, restless and committed to shaping the future of health care in collaboration with the people we are privileged to partner with and serve.

Inclusion & Diversity
We are committed to hiring a diverse workforce reflective of the people and communities we are privileged to serve. Our 325,000 team members serve from more than 2,300 locations across 17 countries, and communicate with our members, patients, providers and customers in up to 61 languages, all in service of our mission. Learn More →


Human Capital Management

Our comprehensive talent management strategy helps us attract, develop and retain diverse individuals who are intensely committed to our ambitious goals while never losing sight of the people we serve. Our environment is designed to empower our team members to do their life's best work in helping transform health care. Learn More →

Employee Health & Well-Being
UnitedHealth Group is committed to helping our employees manage their health and wellness, in addition to managing their health care costs. We provide innovative benefits and comprehensive resources to support our employees’ health and well-being.


  • National Business Group on Health – 2019 "Best Employers: Excellence in Health & Well-Being" top-tier Platinum award.
  • Human Rights Campaign Corporate Equality Index – “Best Places to Work for LGBTQ Equality.”
  • Disability Equality Index (DEI) – “2020 DEI Best Places to Work for Disability Inclusion."
  • Learn More →

Go Deeper Into The Report



Responsible Business Practices

Through our responsible business practices, we are working to achieve our mission in a manner consistent with our values and that protects the reputation of our company.

Corporate Governance
Our 325,000 team members are guided by responsible business practices supported by over 40 years of continued enhancements to corporate governance.  Learn More →

Ethics and Integrity
We’re committed to meeting the highest standards of ethical behavior and appropriate business conduct in everything we do, every day. Our relationships with the people we serve and our team members are built on a foundation of integrity, which is a core value of our company. Learn More →

Data Privacy and Cybersecurity
We believe health care data and related information should be used solely for the purposes of improving health, advancing health system performance and to aid in new discovery. 

Supply Chain Management
Suppliers are integral to helping us meet our mission and our supplier diversity program demonstrates our commitment to developing a supplier base that reflects our communities and the customers we serve. Learn More →

employee volunteering in garden outside

Environmental Health

The people of UnitedHealth Group understand the important role the environment plays in the health of every community and we recognize our role in mitigating our impact on the environment. We work to minimize the impact our business operations have on the environment by promoting a company culture that enables energy and natural resource conservation. Our culture empowers team members to become aware of and engage in actions to preserve the environment, conserve natural resources and reduce energy in our business operations. Learn More →

Energy and Greenhouse Gas Emissions
To address our energy and greenhouse gas emissions we’re decreasing our environmental impact through energy conservation and renewable energy; incorporating energy efficiency and high-performance design in construction practices; and investing annually in energy efficiency projects to reduce carbon emissions.

We are implementing measures that ensure the efficient use of water within our operations.

Waste and Recycling
We’re taking actions to divert waste from landfills while minimizing overall waste generated in our operations, including identifying opportunities to implement waste and recycling best practices across the global portfolio.

Special Feature 

Our Response to COVID-19

We recognize we are releasing our first Sustainability Report in unprecedented times. We have included a special feature on our response to the COVID-19 pandemic that is profoundly impacting the health of people around the world, as well as the global economy. The safety and health of the people we serve, our team members, their families, and the communities where we work and live are our highest priority. 


Performance Metrics

UnitedHealth Group tracks a variety of performance indicators.

Read the Full Report
Learn more about how UnitedHealth Group is leading in the development of the next-generation health system in our first sustainability report.

Stay Informed.

  • Questions on our sustainability efforts can be sent to sustainability@uhg.com.
  • Subscribe to information and updates on our long-standing commitment to sustainability.
  • Provide feedback to help us as we continue to advance our commitment to sustainability.
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