Optum and Quest Diagnostics Partner to Help Make the Health System Work Better for Patients, Physicians, Health Plans and Employers

September 13, 2016
  • Revenue services collaboration with Optum360 to reduce billing complexity and deliver new technology solutions to provide more transparency into costs, ultimately enhancing the patient experience for lab and related services
  • Companies will pursue broader opportunities to increase use of insights from lab and related services to improve health care quality and better manage costs for health care clients

Optum, a leading information and technology-enabled health services business, and Quest Diagnostics (NYSE: DGX), the world's leading provider of diagnostic information services, today announced they will partner to help make the health system work better through wide-ranging collaboration.

Through this relationship:

  • Quest Diagnostics' revenue services operations will become part of Optum360, a leader in revenue management solutions for health care providers. These operations, including approximately 2,400 Quest employees, will move to Optum360 and continue to support Quest customers. This collaboration will help Quest reduce the cost and complexity of its billing processes, fostering more transparency of health care costs for the patients, physicians and employers it serves.
  • Quest and Optum will advance new technology services to digitize Quest's customer orders and workflows, with a goal of reducing bad debt and payment denials, and increasing operational efficiency and productivity.
  • Quest and Optum will work to increase the use of diagnostic information services, such as data analytics, population health insights and connectivity solutions, to help improve health care effectiveness and manage costs for health plans and care providers.
  • Quest will become Optum's primary partner for member biometric screening services that Optum provides to employers and health plans. This will streamline the biometric screening process for Optum clients and support Quest's growth goals.

"This partnership expands on Optum's commitment to bring uniquely effective solutions to all segments of the health care marketplace and collaborate in ways that ultimately deliver better experiences and care for patients," said Larry Renfro, CEO of Optum. "Quest Diagnostics' proven laboratory expertise and organizational capabilities make Quest an ideal partner."

Steve Rusckowski, president and CEO, Quest Diagnostics, said: "Quest is excited to partner with Optum in what both companies view as the start of a long-term relationship. Optum's investments and technology tools and services combined with Quest's own deep lab industry expertise will improve the patient experience by reducing complexity in the healthcare billing process, improving access to quality diagnostic information services. This alliance advances Quest's top strategic priorities to accelerate growth and drive operational efficiencies."

The alliance furthers Quest's long-standing relationship with UnitedHealth Group. For decades, Quest Diagnostics has empowered UnitedHealthcare plan participants to take action to improve their health based on insights from diagnostic testing and information services.

About Optum

Optum is a leading information and technology-enabled health services business dedicated to helping make the health system work better for everyone. With more than 100,000 people worldwide, Optum delivers intelligent, integrated solutions that help to modernize the health system and improve overall population health. Optum is part of UnitedHealth Group (NYSE:UNH).

About Quest Diagnostics

Quest Diagnostics (NYSE: DGX) empowers people to take action to improve health outcomes.  Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management.  Quest annually serves one in three adult Americans and half the physicians and hospitals in the United States, and our 45,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives.