UnitedHealthcare today opened its newest health benefits store to provide enhanced customer service support and health education opportunities customized for the Asian-American community in Orange County.
UnitedHealthcare opened the Asian Resource Center – 1401 S. Brookhurst Road, Suite 105, in Fullerton – to serve the approximately 70,000 Asian-American Medicare beneficiaries in Orange County, making it the first of its kind in Orange County. It is also the first UnitedHealthcare storefront staffed by representatives who speak Chinese, Korean and Vietnamese, enabling the staff to offer customized in-language support for more people.
Community leaders joined UnitedHealthcare executives at a ribbon-cutting ceremony for the new storefront, which is the company's eighth storefront dedicated to serving Asian-American communities in the United States and the third such store in California.
"UnitedHealthcare is opening this newest storefront in Orange County to provide people eligible for Medicare with simple, personalized information about their Medicare coverage as well as their health and well-being needs," said Chris Law, national vice president, UnitedHealthcare's Asian Initiatives. "We hope this new storefront adds a personal touch to the health care experience of our plan participants in Orange County."
Orange County Medicare beneficiaries and caregivers can stop by the store to learn about their Medicare coverage options.
People can receive personalized customer service at the store, directly from a Customer Care representative who speaks their preferred language, whether it's Chinese, Korean or Vietnamese. Customer Care representatives can answer questions and can help connect people with community resources and social services to support their health and well-being.
The UnitedHealthcare representatives at the Asian Resource Center can also assist community members who need help with translation of documents, including materials not related to their Medicare plan, such as documents related to Social Security benefits or obtaining a driver's license.
UnitedHealthcare will also host free public health education events for seniors and other beneficiaries at the store. Upcoming events include Medicare 101 seminars at 11 a.m. on the last Thursday of each month from May through July.
UnitedHealthcare was one of the first health insurers to provide culturally relevant health care services to Asian Americans. The company founded its Asian Initiatives business in 1994 and established an office in New York City's Chinatown to serve local Asian Americans.
In California, UnitedHealthcare operates storefronts in Alhambra and Koreatown. In addition, the company opens MedicareStores nationwide each fall during the Open Enrollment Period to support beneficiaries shopping for new Medicare coverage, including a store on Whittier Boulevard in Los Angeles last fall.
"Medicare can be complex and confusing, especially for people who speak English as a second language. We hope our new storefront in Fullerton will make it as simple as possible for people to find the plan that works best for them and receive the support they need to make the most of their benefits," said Mike McCarthy, CEO of UnitedHealthcare Medicare & Retirement in Southern California. "We look forward to serving our neighbors and offering our plan participants a personalized customer service experience at this new location."
UnitedHealthcare is the nation's largest business dedicated to meeting the health and well-being needs of seniors and other Medicare beneficiaries, with more than 11 million people enrolled in its Medicare plans.* For more information, visit www.UHCAsian.com. Medicare beneficiaries and caregivers can also find helpful information translated into Chinese, Korean and Vietnamese at www.MedicareMadeClear.com.
UnitedHealthcare serves nearly 3.5 million people throughout California with a network of 365 hospitals and nearly 95,000 physicians and other care providers statewide.
UnitedHealthcare is dedicated to helping people nationwide live healthier lives by simplifying the health care experience, meeting consumer health and wellness needs, and sustaining trusted relationships with care providers. The company offers the full spectrum of health benefit programs for individuals, employers, military service members, retirees and their families, and Medicare and Medicaid beneficiaries, and contracts directly with 1 million physicians and care professionals, and 6,000 hospitals and other care facilities nationwide. UnitedHealthcare is one of the businesses of UnitedHealth Group (NYSE: UNH), a diversified Fortune 50 health and well-being company. For more information, visit UnitedHealthcare at www.uhc.com or follow @myUHC on Twitter.
*CMS Data, 2016.
All other statistics in this release can be attributed to UnitedHealthcare Internal Data, 2015.