Prescription Solutions by OptumRx, a leading pharmacy benefit management (PBM) organization and a UnitedHealth Group (NYSE: UNH) company, has won an American Society for Training and Development (ASTD) 2011 BEST Award in recognition of its Teamwork videos.
Prescription Solutions was among 32 organizations from a worldwide competition to receive BEST Awards last night at ceremonies in Washington, D.C.
This is Prescription Solutions’ second ASTD win. In 2009, Prescription Solutions was the first PBM in the nation to receive a BEST Award in 2009 in recognition of its Customer Advocacy initiative.
The winning videos are part of Prescription Solutions’ TEAMwork initiative. Under the acronym of TEAM – Together Everyone Achieves More – a series of 18 video messages were posted on an Intranet; once a week, messages with a link to a video were sent to employees from various Prescription Solutions leaders. The videos explored four integral dimensions of effective teamwork and how each dimension helps drive higher employee performance within their department, across the company and across UnitedHealth Group. The videos’ goal was to help employees recognize and value the power of teams. In addition, employees were invited to share their teamwork experiences on an internal website.
“Employee engagement and development are vital to our organization and our overall success, and enable us to provide our clients and members the best service and products possible. It’s crucial to our business that we all work together across the company and across Optum as one cohesive unit,” said Jacqueline Kosecoff, Ph.D., OptumRx CEO. “It’s an honor to have our teamwork efforts recognized by the American Society of Training and Development.”
In addition to the TEAMwork initiative videos, ASTD also recognized training videos for Prescription Solutions call center employees that were silent so audio would not hinder call center agents’ phone conversations. For other videos, agents were given ear buds so they could listen and watch on their computers without disturbing co-workers.
About Prescription Solutions by OptumRx
Prescription Solutions by OptumRx is an innovative pharmacy benefit management organization managing the prescription drug benefits of commercial, Medicare and other governmental health plans, as well as those of employers and unions through a national network of 64,000 community pharmacies and state-of-the-art mail service pharmacies in California and Kansas, both of which have earned the prestigious Verified Internet Pharmacy Practice Sites™ (VIPPS®) accreditation by the National Association of Boards of Pharmacy®. Visit www.optum.com or www.prescriptionsolutions.com for more information.
Optum is a leading information and technology-enabled health services business dedicated to making the health system work better for everyone. Optum is comprised of three companies – OptumHealth, OptumInsight and OptumRx – representing more than 30,000 employees worldwide who collaborate to deliver intelligent solutions that modernize the health system, improve overall population health and support Sustainable Health Communities. Optum serves the broad health care marketplace, including care providers, plan sponsors, government agencies, life sciences companies and consumers.