Insights & Solutions

Delivering a Seamless, Personalized Experience

Why It Matters

Research shows that patients with better care experiences have better outcomes – making experience a critical component of quality health care. We are dedicated to helping create a seamless system for those who experience, provide and pay for care by offering distinctive tools and services to help people navigate and interact with a complex health system.

Young woman taking call in call center

Enhancing The Health Care Experience

Help to Navigate the Complex Health Care System

Navigating the health care system can be a daunting task, especially for individuals facing complex health issues such as diabetes, congestive heart failure, multiple chronic conditions, or sudden health events such as joint replacement surgery or a new cancer diagnosis. UnitedHealthcare’s Navigate4Me program guides individuals through the challenge of managing a serious health issue.

Through Navigate4Me, people enrolled in UnitedHealthcare Medicare Advantage plans receive personal, one-on-one support from UnitedHealthcare navigators, who serve as a single point of contact through their most challenging health care experiences. Navigators provide support with both clinical and administrative needs, ranging from answering health questions and resolving claims or billing issues to helping people follow a personalized care plan, coordinating care and helping to address social determinants of health, such as connecting people with reliable transportation or financial assistance.

The program is supported by technology and data behind the scenes – including medical and pharmacy claims, clinical and demographic information and mobile health data from digital devices such as Bluetooth-enabled blood pressure cuffs – which help navigators identify future health actions appropriate for each person, anticipate upcoming care needs and continuously screen for risk factors.

See how Navigate4Me is helping support those we serve.

 

 

Enhancing the Health Care Experience 

Access to Convenient, Personalized Care

Consumers require access to convenient, personalized care, and our businesses are providing services to meet their needs. 

Spotlight

MedExpress Urgent Care

Time is valuable, especially when urgent care is required. Through Optum’s MedExpress® centers, consumers can receive quality, convenient and affordable care every day from 8 a.m. to 8  p.m., no appointment necessary. Each MedExpress center offers a provider-led health care team focused on exceeding patient expectations and providing compassionate care. MedExpress offers a wide range of urgent care, employer health services, and basic wellness and prevention services, including more advanced offerings such as X-rays, labs, minor surgery, stitches and treatment for broken bones and sprains.

Information to empower consumers

820

Anyone, regardless of their health plan, can visit uhc.com/transparency to access market average prices for more than 820 services.

36%

People who use UnitedHealthcare's online or mobile transparency resources before receiving health care services pay 36% less than non-users.*
*UnitedHealthcare analysis of claims data, 2016

Enhancing The Health Care Experience

Leveraging Technology to Boost Transparency

UnitedHealth Group is committed to enabling a digital health care system that is consumer-centric, integrated, simple and safe. Today, we provide individuals with access to more information digitally about their health care options than ever before. 

Spotlight

PreCheck MyScript®

UnitedHealthcare collaborated with OptumRx, physicians and electronic medical record companies to develop PreCheck MyScript®, a digital innovation that helps people save time and money at the pharmacy. This tool enables physicians to find the most effective medication while minimizing the patient’s out-of-pocket costs. The technology is integrated with a physician’s electronic health record platform, allowing them – in real time – to check prescription coverage and price information for their patients.