Delivering a Seamless, Personalized Experience

Why It Matters

Research shows that patients with better care experiences have better outcomes – making experience a critical component of quality health care. We are dedicated to helping create a seamless system for those who experience, provide and pay for care by offering distinctive tools and services to help people navigate and interact with a complex health system.

Enhancing The Health Care Experience

Help to Navigate the Complex Health Care System

Navigating the health care system can be a daunting task, especially for individuals facing complex health issues such as diabetes, congestive heart failure, multiple chronic conditions, or sudden health events such as joint replacement surgery or a new cancer diagnosis. UnitedHealthcare’s Navigate4Me program guides individuals through the challenge of managing a serious health issue.

Through Navigate4Me, people enrolled in UnitedHealthcare Medicare Advantage plans receive personal, one-on-one support from UnitedHealthcare navigators, who serve as a single point of contact through their most challenging health care experiences. Navigators provide support with both clinical and administrative needs, ranging from answering health questions and resolving claims or billing issues to helping people follow a personalized care plan, coordinating care and helping to address social determinants of health, such as connecting people with reliable transportation or financial assistance.

The program is supported by technology and data behind the scenes – including medical and pharmacy claims, clinical and demographic information and mobile health data from digital devices such as Bluetooth-enabled blood pressure cuffs – which help navigators identify future health actions appropriate for each person, anticipate upcoming care needs and continuously screen for risk factors.

See how Navigate4Me is helping support those we serve.