This page provides education, important links and resources to guide delegated entities for our organization through compliance program requirements.

Why Compliance Matters

The Centers for Medicare and Medicaid Services (CMS) and federal and state regulators take protection of their consumers seriously, and they pass that responsibility to our organization when we are acting in their capacity as a CMS contractor or plan sponsor. CMS and state regulators hold our organization directly accountable for delegate activities and performance.

 

How to Demonstrate Compliance Success

  • Learn and execute the delegated entity compliance elements.
  • Communicate the requirements across your organization.
  • Document and measure performance against regulatory and contractual standards.
  • Implement monitoring for performance and requirements.
  • Report any gaps or deficiencies to our organization so we can work together to remediate.
  • Provide a timely response to attestations.



Medicare Compliance
Information for delegates working with our Medicare programs.
Medicaid Compliance
Information for delegates working with our Medicaid programs.
General Compliance
Information for all delegated entities working on behalf of our organization.
Attestation
Information on attestation and how to contact us.


As part of an effective compliance program, the Centers for Medicare and Medicaid Services (CMS) and other federal and state regulators require that UnitedHealth Group and its affiliate organizations (collectively, our organization) communicate and monitor specific compliance and fraud, waste and abuse (FWA) requirements to our employees and delegated entities (delegates) – including first tier, downstream, and related entities (FDRs). In the event of a CMS, federal or state audit, our organization must demonstrate that we evaluate our delegates’ compliance with program requirements, including effective monitoring and oversight of such delegates.

Our organization uses the terms: delegates; delegated entities; vendor; first-tier, downstream entity and related entity (FDR); subcontractor; and, occasionally, others interchangeably to name the parties with whom we contract with to support administration of benefits, access to care and other services performed on our behalf.

Definitions