How We Support Consumers
Driven by clinical excellence, Optum integrates pharmacy, medical and behavioral care services to provide affordable access to prescription medications and therapies, delivering a better experience for consumers, providers and payers and outcomes for patients.
1 in 4
One in four Americans struggle to afford their medication.
13x
Specialty drugs cost an average of 13x more than brand-name, non-specialty medications.
50%
50% of treatment failures in the United States linked to medication non-adherence
Our Committment to Consumers
Optum makes it easy for people to get medications when and where they need them.
Our pharmacists are key to helping patients navigate their care and providing clinical expertise that leads to positive health outcomes.
Optum Home Delivery
- Optum Home Delivery is a safe, convenient, and cost-effective alternative to a retail pharmacy that delivers 3-month supplies of maintenance medications directly to patients when and where they need it.
- Members who switch to Optum Home Delivery save an average of $34 and receive 24/7 personalized pharmacist support – leading to 20% higher medication adherence compared to retail pharmacy customers.
- Home Delivery’s on and off benefit price to the member is cheaper than retail 90-95% of the time, on average.
- Our commitment to clinical excellence drives our focus on quality, with a nearly 100% dispensing accuracy.
- We make managing prescriptions as easy as possible, with automatic refills and proactive prescription renewals, leading to 3 out of 4 highly satisfied customers.
- Learn more about how Medicare beneficiaries and commercially insured individuals can benefit from home delivery 90-day prescriptions.
- Learn more: Optum Home Delivery Pharmacy: Medications to Your Door
Optum Infusion Pharmacy
- Optum Infusion Pharmacy combines clinical excellence with a personalized approach to deliver full-service, specialized care to patients with complex conditions. We are grounded in clinical innovation and our therapies have a nearly 100% distribution and dispensing accuracy rate.
- Our best-in-class team of pharmacists, nurses and infusion experts are specially trained to provide in-home and site-based infusion services to help patients manage their complex health conditions and improve health outcomes at lower costs.
Optum Specialty Pharmacy
- Optum Specialty Pharmacy provides patients with oral or injectable specialty medications to treat conditions like cancer, autoimmune, neurologic disorders or other acute, chronic and rare conditions.
- Optum Specialty Pharmacy patients experience up to 100% adherence rates through programs like Schedule My Fill and receive 25% faster first fills than the industry average.
- Optum Savings IQ allows us to proactively connect eligible patients with all available financial resources to help pay for their specialty medications. Patients benefiting from this technology saved nearly $1 billion in 2023.
Genoa Healthcare
Genoa Healthcare is a critical part of patients’ holistic clinical care team, serving more than 1 million people each year managing behavioral health and other complex health conditions. Through our “one-stop” integrated care model that is located within the same facility as providers, Genoa pharmacists are making it easier for patients to fill prescriptions, obtain medication management and receive follow-up care.
- Genoa pharmacists are specially trained to work with those with severe mental illness and other complex, chronic conditions like substance use disorder and HIV.
- Our clinical model enables pharmacist assistance with medication adherence, medication-assisted therapies for opioid use disorder and the filling and administration of long-acting injectable (LAI) treatments where state laws allow.
- For people taking multiple medications, our pre-filled pill organizers allow for them to more easily manage their medications to help them take the right medication at the right time
Learn more at genoahealthcare.com.