FAQs

What is happening? Acton Medical Associates has joined Atrius Health and Optum. This brings you greater support and resources – while preserving the care you provide and the relationships you’ve built. Our goal is simple: strengthen what already works and ensure you have everything you need to continue delivering exceptional care.

What does this transition mean for Acton Medical Associates? Acton Medical Associates has joined Atrius Health, supported by Optum Massachusetts, and will continue operating locally with the same leadership and care teams you know. This step is about continuing stability and supporting our future together.

Where do we fit in the bigger picture? Acton Medical is part of Atrius Health, which is part of Optum Care, the care delivery business of Optum. Optum is a leading information and technology-enabled health services business dedicated to helping make the health system work better for everyone.

Optum Care Delivery connects primary care, specialty care and other services to help patients stay healthier and feel their best.

Atrius Health, along with Reliant Medical Group, are part of Optum Massachusetts in the East region.

Will our name change? There are no immediate plans to change our name. 

Will our benefits change? We know benefits are important to you and your family, and we will share updates well in advance of any changes.

What happens to our leadership structure? Your leadership team stays in place and will keep guiding day-to-day decisions. We’ll work together to maintain the physician-led model and keep the culture strong.

Will our day-to-day work change? No. You’ll keep doing what you do best – caring for patients. The focus on excellent care remains the same.

Will our office locations change? No, the office locations will remain the same. Nothing changes about where you work or where patients receive care.

What support will we receive during integration? We’ll keep you informed every step of the way. This welcome site will be your go-to for updates, resources and answers.

What will happen to my vacation time and time-off requests? No changes will happen at this time. Future changes will be communicated with plenty of notice.

Will my email address or phone number change? Not immediately. If changes happen in the future, we’ll provide clear instructions and plenty of notice.

Will there be changes to payroll or HR systems? Eventually, we may transition to new systems as part of integration. We’ll share timelines and training well in advance.

Will my years of service carry over? Yes. Your years of service with Acton Medical will be recognized and carried forward.

What should I say if patients ask about the transition? You can reassure them that their care team and appointments are not changing. They’ll keep seeing the same providers they trust, in the same places. You can also use the patient-focused FAQs below.

Who can I contact with questions? Your manager is your first point of contact for questions. We also encourage you to visit this welcome site regularly as we’ll continue to update the FAQs as decisions are made and information becomes available.

Why is Acton Medical Associates joining Atrius Health and Optum? Acton Medical Associates has joined Atrius Health and Optum to position us for continued success in a changing healthcare environment. We share common goals around providing patients with high-quality, local care in ways that make health care simpler, more effective and more affordable.

Will I still see the same doctors and care team? Yes, you will continue to see the same providers and care team you know. Your care will not change.

Will my appointments or services be affected? No, your appointments and services will continue as usual. If any changes occur, we will communicate them clearly and with plenty of notice.

Will you still accept my insurance? Yes, we expect to continue participating with the same insurance plans. If there are any changes in the future, we will let patients know well in advance.

Will Optum require Acton Medical Associates to make a deal with UnitedHealthcare or give UnitedHealthcare special privileges? No. Optum works with more than 100 different health plans and operates independently from UnitedHealthcare.

Will my medical records or patient portal change? Your medical records remain secure and private. At some point in 2026, we expect to transition to a new electronic health record system (Epic). When that happens, we’ll provide instructions to help you access the new patient portal. You will continue to have access to your records in the patient portal after this transition, however it will no longer be updated by Acton Medical.

Will I have to transfer my care elsewhere? No. You will continue receiving your care with Acton Medical. This change does not require you to transfer.

Does this mean Acton Medical is closing? Not at all. Acton Medical remains here to serve our community, and all our sites are the same. Joining Atrius allows us to keep building for the future and continue our mission of providing excellent primary care.