Our People and Culture

  2016 2017 2018 2019
Global Workforce 230,000 260,000 300,000 325,000
Employee Engagement* 82% 83% 83% NA
Employee Experience* NA NA NA 71%
Employee Volunteer Hours 1.3M 1.5M 2.5M 2.6M
Hours of Training per Employee
(Average per FTE)
54 42 43 52
Workforce Diversity
% Female (Global Workforce) 66% 69% 66% 69%
% Female (U.S. Workforce) 72% 74% 73% 73%
% People of Color (U.S. Workforce) 41% 38% 38% 40%
Gender Leadership Diversity
% Female in Management Positions 55% 56% 55% 55%
% Female in Junior Management Positions 62% 63% 62% 62%
% Female in Top Management Positions NA 34% 38% 36%
% Female in Revenue-Generating Roles 63% 63% 63% 62%
People of Color Leadership Diversity (U.S. Workforce)
% People of Color in Management Positions 25% 25% 25% 26%
% People of Color in Junior Management Positions 33% 32% 33% 34%
% People of Color in Top Management Positions 9% 10% 11% 11%
% People of Color in Revenue-Generating Roles 27% 27% 27% 27%
Workforce Generational Diversity
Gen X 50% 49% 47% 46%
Millennial 37% 40% 43% 45%
Baby Boomer 13% 11% 10% 9%
Traditionalist <1% <1% <1% <1%
Gen Z NA NA <1% <1%

*In 2019, we transitioned from employee engagement to a more comprehensive employee experience index which will be our new measurement going forward.

Responsible Business Practices

Corporate Governance 2017 2018 2019
One Share One Vote Yes Yes Yes
Proxy Access Yes Yes Yes
Say on Pay Frequency Annual Annual Annual
Directors on Board 11 11 11
Independent Directors 9 9 9
Female Directors 3 3 3
Directors of Color 2 2 2
Average Director Tenure 12.6 10.2 12.5
Separate CEO/Chair Yes Yes Yes
Lead Independent Director or Chair Yes Yes Yes
Majority Voting for Directors Yes Yes Yes
Supply Chain Management 2017 2018 2019
Supplier Diversity
Tier 11
Total Spend with Diverse Suppliers $617M $683M $683M
Diverse Suppliers 1,096 1,138 1,035
Average Spend/Diverse Supplier $563K $600K $650K
Tier 2
Participating Suppliers 40 50 60
Spend with Diverse Suppliers $60M $76M $95M
Economic Impact
Jobs Created and Sustained through the
Supplier Diversity Program2
    10,614
Supplier Sustainability
Suppliers Screened for Sustainability Programs & Practices   562 433

1 Includes Opex, Medex and 2019 OptumCare's non-integrated entities diverse supplier data.

2 Economic impact modeling developed by CVM, a supplier.io company, based on an analysis of data provided by UnitedHealth Group and information from additional sources: US Federal and State Government Revenues: https://www.usgovernmentrevenue.com/total; US GDP Information: https://www.bea.gov/; IMPLAN: https://www.implan.com/; BEA Input-Output Multipliers: https://apps.bea.gov/regional/rims/rimsii/

Environmental Health3

  2016 2017 2018 2019
Energy (MWh)
Total Energy Consumption 372,857 366,475 365,005 375,673
Non-Renewable Energy Use NA NA 364,269 367,457
Renewable Energy Use NA NA 736 8,216
Reduction of Energy Consumption   1.7% 0.4% (2.9%)
Energy Intensity (per USD revenue, billions) 2,017.19 1,821.46 1,613.30 1,551.37
Carbon Emissions (mtCO2e)
Scope 1 15,838 16,570 13,933 17,709
Scope 2 (Location-Based) 161,303 156,719 153,754 153,004
Scope 2 (Market-Based) NA NA 155,700 149,418
Scope 3 146,373 127,671 298,680 429,812
Total (Scope 1 + 2 Location-Based) 177,141 173,289 167,687 170,713
Total (Scope 1 + 2 Location-Based + 3) 323,514 300,960 466,367 600,524
Emissions Reduction
(Scope 1 + 2 Location-Based) (%)
  2.2% 3.2% (1.8%)
Emissions Intensity (Scope 1 + 2 Location-Based)
(per USD revenue, billions)
958.35 861.28 741.17 704.97
Water (Mio. m3)
Water 0.85 0.82 0.74 0.65
Waste (Metric Tonnes)
Total Waste Generated 13,487 15,898 15,521 15,361
Waste Used/Recycled/Sold 7,514 8,824 8,475 7,964
Confidential Paper Recycling (U.S. tons) 7,263 8,355 7,743 6,415
Waste Disposed 5,973 7,074 7,046 7,398
Environmental Operations (Square Feet, millions)
LEED Certified Facilities 1.7 1.6 1.6 2.1

3 Please see UnitedHealth Group's Environmental Impact Statement for detailed footnotes regarding this data.