Sparq Privacy Policy


We recognize that the privacy of your information is important to you. The purpose of this policy is to let you know how we handle the information collected through the use of this mobile application. The Sparq mobile app is available only to employee of UnitedHealth Group and its current and future affiliate entities.  No provision of this privacy policy overrides or modifies any of your rights or obligations, or our rights or obligations, with respect to information related to your employment.

This Privacy Policy applies only to the Sparq mobile app and the information collected through this app.  It does not apply to information collected through other means such as by telephone or in person, although that information may be protected by employment policies and applicable law. As used in this policy, terms such as “we” or “our” and “Company” refer to UnitedHealth Group and its current and future affiliate entities, including, but not limited to, UnitedHealthcare, Optum, and their subsidiaries.

Any information you provide may be transferred to and processed by a computer server located within the United States.

 Information Collection

The Sparq mobile application may access or collect personal information (with your permission) and non-personal information. This information is accessed and collected in a variety of ways, including through the operating system of your mobile device and through information you submit through the mobile application. The table below describes the information that we may access or collect in connection with your use of this mobile application.

This mobile application may include features that give you the opportunity to provide us with information about yourself. You do not have to provide us with this information if you do not want to; however, that may limit your ability to use certain functions of this mobile application or to request certain services or information.

This mobile application collects the following information:

Information that Identifies You

  • Information you provide which may include name, email address, user credentials, or phone number
  • With your permission, user files stored on your device, e.g., pictures

What You Do on Your Device

  • Bluetooth
  • Phone dialer
  • Patterns of app usage

Device or System Data

  • Mobile Device Identifier, e.g., UDID, Android ID
  • Technical information about your device and system and application software, e.g., type of phone, operating System (OS), and IP address
  • Network state, e.g. Wi-Fi or quality of connection

Information Uses

We may use information unless restricted by this policy, our employment policies, or by law. We may use information for a number of purposes such as processing your requests or personalizing the Sparq app and its features for you.

Analytics and Tracking

We may use various technologies to gather information from our users, such as which mobile application features are used and the frequency of use. Note that we do not currently respond to web browser “Do Not Track” signals that provide a method to opt out of the collection of information about online activities over time and across third party websites or online services as we await the development of industry-accepted standards for how such signals should be interpreted.

Information for Children Under 13

We will not knowingly collect any personal information from children under the age of 13 through this mobile application. If you think that we have collected personal information from a child under the age of 13 through this mobile application, please contact us.

Contact Us

To contact us regarding this policy and our related privacy practices, contact us at 1-888-848-3375. If you believe we or any company associated with us has misused any of your information, please contact us immediately and report such misuse.

Effective Date

The effective date of this policy is August 26, 2019.

Changes to this Mobile Application Privacy Policy

We may change this policy. If we do so, such change will appear on this page of our mobile application. You may always visit this policy to learn of any updates.