Communication Examples

We follow best practices we have developed and refined through dozens of acquisitions as the basis for our communications strategy.

Examples of all the communications we use during a typical acquisition are provided below.

The examples on this page are for your eyes only. Distributing them beyond the communications team will cause confusion and spread false information. In addition, please don’t attempt to edit these versions. The communications team lead will draft custom versions of each of these for your review according to the communications timeline we develop together.

  • Onboarding Website

    We design this Internet website for the employees who are joining UnitedHealth Group. We generally distribute the website’s address and password to employees 12 weeks before the Human Capital integration date.

    The website is the repository for detailed information about our Human Capital programs and transition information. It’s also where we archive copies of Human Capital and business transition communications after they are delivered.

    On the Onboarding Website

    • Key transition dates
    • A link to the UnitedHealth Group or Optum 360 Benefits Information Site on the Internet with detailed information on UnitedHealth Group or Optum 360 health, financial, life/disability and other benefits.
    • How to locate medical plan options (eligibility is based on employee’s home ZIP code)
    • The benefits premiums
    • Frequently asked questions and answers (FAQs) for employees and managers
    • The payroll calendar
    • Instructions for I-9 completion and approval
    • First time log-in instructions
    • Information about UnitedHealth Group or Optum 360 company and culture
    • Our Human Capital policies
    • An archive of Human Capital and business transition communications
    • An email address to which employees can send questions. These questions aren’t answered individually, but the common topics are addressed in the transition updates and orientations. The email address is usually the general email box of the acquiring business segment, such as UnitedHealthcare Medicare & Retirement. Mailbox administrators forward email to the Human Capital Communications team lead for processing.


    We push communications to employees through various other channels  shown on this page, but we always include a link to the onboarding website for full details.

    Here is the template we use for each website.  Please note that this is only a template and your site won’t have the same content. Sample! is the case-sensitive password. This template is for your eyes only. Distributing the URL and password beyond the communications team will cause confusion and spread false information. The communications team lead will draft a custom website for your review according to the communications timeline we develop together.

  • Transition Updates

    These are periodic email messages from our Human Capital Partner to the acquired company’s employees designed to keep them up-to-date on transition activities, explain key points about our Human Capital programs and the transition to those programs (such as paid time off (PTO) and benefits), prepare them for next steps (such as the compensation letter and upcoming orientations) and address their concerns. 

    Here is an example of a transition update.

    Please remember that this example is for your eyes only. Distributing it beyond the communications team will cause confusion and spread false information. Also, please don’t attempt to edit these versions; the communications team lead will draft custom versions of each of these for your review according to the communications timeline we develop together.

  • Employee FAQs

    We supply over 32 pages of employee FAQs explaining our payroll, paid time off, compensation, benefits eligibility, medical and dental benefits, vision plan, our 401(k) Savings plan, employee stock purchase plan, training, career development and onboarding. We post this as a searchable PDF file on the onboarding website.

    Here is an example of employee FAQs.

    Please remember that this example is for your eyes only. Distributing it beyond the communications team will cause confusion and spread false information. Also, please don’t attempt to edit these versions; the communications team lead will draft custom versions of each of these for your review according to the communications timeline we develop together.

  • Employee Orientation

    We hold an employee orientation between two-to-three weeks before the Human Capital integration date.

    Employee orientations explain health and wellness and financial fitness benefits in detail and touch on other topics such as paid time off, payroll and onboarding. Employees have the chance to ask questions during orientation.

    All the topics covered in the orientation are covered in communications and resource materials provided to the employees prior to the orientation. We urge employees to review these and come to the orientation prepared to ask questions.

    Orientations can be onsite or online, or a combination of the two, based on several factors including the availability of subject matter experts and the size of the employee population.

    Although managers have their own orientation, they should attend the employee orientation also.

    Here is an example of an employee orientation.

    Please remember that this example is for your eyes only. Distributing it beyond the communications team will cause confusion and spread false information. Also, please don’t attempt to edit these versions; the communications team lead will draft custom versions of each of these for your review according to the communications timeline we develop together.

  • Manager Orientation

    We hold a manager orientation prior to the employee orientation to prepare managers for their new responsibilities at UnitedHealth Group. Orientations can be onsite or online based on several factors including the availability of subject matter experts and the size of the manager population.

    Here is an example of a manager orientation.

    Please remember that this example is for your eyes only. Distributing it beyond the communications team will cause confusion and spread false information. Also, please don’t attempt to edit these versions; the communications team lead will draft custom versions of each of these for your review according to the communications timeline we develop together.

  • Onboarding Checklist

    The onboarding checklist is a day-by-day list of onboarding tasks and instructions for employees to complete in the first 30 days after the Human Capital integration date. It’s typically provided the week before the Human Capital integration date.

    Here is an example of an onboarding checklist.

    Please remember that this example is for your eyes only. Distributing it beyond the communications team will cause confusion and spread false information. Also, please don’t attempt to edit these versions; the communications team lead will draft custom versions of each of these for your review according to the communications timeline we develop together.

  • Benefits Enrollment Reminders

    We issue two enrollment reminders in the last two weeks of the 30-day enrollment period to all employees to ensure that everyone understands the deadline and the consequences of not enrolling in benefits.

    Here is an example of a benefits enrollment reminder.

    Please remember that this example is for your eyes only. Distributing it beyond the communications team will cause confusion and spread false information. Also, please don’t attempt to edit these versions; the communications team lead will draft custom versions of each of these for your review according to the communications timeline we develop together.

  • Sample Communications Timeline

    This sample communications timeline shows all of these types of communications in sequence.

    Please remember that this example is for your eyes only. Distributing it beyond the communications team will cause confusion and spread false information. Also, please don’t attempt to edit this version; the communications team lead will draft custom versions of each of these for your review according to the communications timeline we develop together.