HouseCalls: Better care, connections and outcomes

Optum's HouseCalls are in-home and virtual comprehensive clinical visits to meet patients, assess their needs and improve their overall health.

A once a year preventive care visit for UnitedHealthcare Medicare Advantage members, HouseCalls helps helps people stay on top of their health between regular doctor visits and can carry more benefits than a traditional clinical setting.

We know healthcare can be hard to get, but programs like HouseCalls make it easier to build better health, one patient at a time.

No cost. Comfortable experiences. Preventive care.

Life-changing resources.

Care in the safety and comfort of home

Healthcare should always be personal. It should be convenient, tailored and holistic. Because HouseCalls visits take place in the home — meeting members where they are — our nurse practitioners can deliver quality, human-centered care, even in rural areas.

Nurse taking blood pressure of older adult woman
HouseCalls nurse and older adult man sitting on couch

Treating patients before they're sick

Preventive care plays a critical role in identifying hidden health risks and improving outcomes for patients. HouseCalls nurse practitioners are trained to identify gaps in care and help connect their patients with the necessary resources to close those gaps.

Seeing the whole picture

Health is shaped by more than medical care. It’s influenced by where people live, access to resources and quality of life. HouseCalls visits in the home allow nurses to identify critical social drivers of health that may go unnoticed in traditional clinical settings, like housing instability and unsafe living environments.

HouseCalls nurse taking blood pressure of older adult woman

Patient spotlight

Over 13 years ago, HouseCalls patient Dan was in an accident that utlimately caused him to be bedridden. He was told by doctors there was nothing they could do to help.

When Nurse Practitioner Danielle came for a HouseCalls visit, she identified an issue that had not been previously diagnosed in a traditional doctor's office setting. She conducted a comprehensive evaluation that showed reduced blood flow in Dan's legs and referred him for additional care.

After a bypass surgery to address the issue, Danielle visited Dan the following year and saw him mobile and happier than ever. In a system where health conditions and patient wellbeing can be overlooked, HouseCalls aims to fill those gaps.

75%

of older adults had an in-office visit within 90 days of a HouseCalls visit

99%

satisfaction rating among members

575K

of HouseCalls visits were completed in low-income communities in 2024

Hear from the nurse practitioners

See how HouseCalls is improving health outcomes

HouseCalls in the community

From rural counties to busy cities: HouseCalls helps close gaps in care

Read more

A day in the life with HouseCalls

 

Read more

HouseCalls brings yearly check-in care to you

DISCLAIMER

HouseCalls may not be available with all plans or in all areas.

Content is for general informational purposes only and not intended to be medical advice or a substitute for professional healthcare. See your physician for medical advice personalized to your situation. © 2022 United HealthCare Services. Inc. Plans are insured through UnitedHealthcare Insurance Company or one of its affiliated companies, a Medicare Advantage organization with a Medicare contract. Enrollment in the plan depends on the plan’s contract renewal with Medicare.

Y0066_211216_013036_M