Published February 14, 2019
UnitedHealthcare Vision plans tied for highest in customer satisfaction among the nation's vision carriers, according to the J.D. Power 2018 Vision Plan Satisfaction ReportSM. This marks the fifth time in six years that UnitedHealthcare Vision has earned the highest ranking among vision plans.*
This year's independent report is based on responses from more than 1,000 vision plan participants nationwide, measuring customer satisfaction based on five factors: communication, plan coverage, plan cost, customer service experience, and claims and reimbursement experience. UnitedHealthcare's cumulative score was tied for the highest among the plans analyzed.
"This recognition by J.D. Power affirms UnitedHealthcare's dedication to innovation and outstanding customer service to help meet the eye health needs of more than 19 million Americans across the country," said John Ryan, general manager, UnitedHealthcare Vision. "We are grateful for this recognition from the people we are privileged to serve."
Consumers have benefited from UnitedHealthcare's investments in mobile technology and a national, differentiated network composed of independent optometrists, leading retailers and Warby Parker, providing access to quality eye care and affordable, designer eyewear.
UnitedHealthcare continues to develop innovative programs that harness the power of data and value of a whole-person approach to health benefits. For example, UnitedHealthcare's Bridge2Health® program enables eligible employers nationwide to combine medical benefits with specialty plans, such as dental, vision, critical illness and disability, which can help improve employee health outcomes, increase productivity and lower costs.
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, J.D. Power has offices serving North America, South America, Asia Pacific and Europe
UnitedHealthcare is dedicated to helping people live healthier lives and making the health system work better for everyone by simplifying the health care experience, meeting consumer health and wellness needs, and sustaining trusted relationships with care providers. In the United States, UnitedHealthcare offers the full spectrum of health benefit programs for individuals, employers, and Medicare and Medicaid beneficiaries, and contracts directly with more than 1.2 million physicians and care professionals, and 6,500 hospitals and other care facilities nationwide. The company also provides health benefits and delivers care to people through owned and operated health care facilities in South America. UnitedHealthcare is one of the businesses of UnitedHealth Group (NYSE: UNH), a diversified health care company. For more information, visit UnitedHealthcare at www.uhc.com or follow @UHC on Twitter.
* UnitedHealthcare Vision tied for first place in the 2018 J.D. Power study.