Published February 27, 2018
UnitedHealthcare is a winner in the Customer Service Department of the Year category, presented by the Stevie Awards, an international awards program recognizing outstanding performances in the workplace. The results were announced Friday, Feb. 23, in Las Vegas, attended by finalist organizations from across the United States and several other countries.
“Our people make our service experience distinctive. They are the compassionate frontline Advocates who manage thousands of customer needs from beginning to end every day,” said Mike Baker, senior vice president of UnitedHealthcare Medicare & Retirement Consumer Services. “We are honored to be recognized for the service our Advocates provide, and to be among top consumer health brands.”
UnitedHealthcare was named a Silver award winner for its proprietary Advocate4Me® service, which leverages data and analytics to deliver personalized service to its customers. In 2017, more than 9,000 customer service Advocates served UnitedHealthcare Medicare plan participants – many of them in need of annual wellness appointments or other important health screenings.
In fact, more than 250,000 medical appointments were proactively scheduled last year – a 100-fold increase since the inception of a “Save a Life” campaign that helps customer care Advocates understand the potentially life-saving impact of their work. UnitedHealthcare Advocates annually schedule thousands of mammograms, for example, that many people may not otherwise receive.
Advocate4Me integrates data from multiple sources to gain a greater understanding of a person’s health needs and remove barriers to good health for each individual. Advocates connect information about recent appointments with needed medications, and link medical support with social services – and even take into account the weather in an individual’s community and how that could affect their health conditions.
“All of our Stevie Award winners should be proud of their achievements. Independent professionals around the world have agreed that their accomplishments are worthy of our public recognition,” said Stevie Awards President Michael Gallagher.
More than 2,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition. Winners were determined by a worldwide panel of 150 judges with industry expertise.
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
UnitedHealthcare is dedicated to helping people nationwide live healthier lives by simplifying the health care experience, meeting consumer health and wellness needs, and sustaining trusted relationships with care providers. The company offers the full spectrum of health benefit programs for individuals, employers, military service members, retirees and their families, and Medicare and Medicaid beneficiaries, and contracts directly with more than 1 million physicians and care professionals, and 6,000 hospitals and other care facilities nationwide. UnitedHealthcare is one of the businesses of UnitedHealth Group (NYSE: UNH), a diversified Fortune 50 health and well-being company. For more information, visit UnitedHealthcare at www.uhc.com or follow @UHC on Twitter.