UnitedHealthcare Vision Plans Rank Highest in Customer Satisfaction in J.D. Power Study


UnitedHealthcare Vision plans rank highest in customer satisfaction among the nation’s vision carriers, according to the J.D. Power 2017 Vision Plan Satisfaction ReportSM. This marks the fourth time in five years that UnitedHealthcare Vision has earned the highest ranking among vision plans.

This year’s report is based on responses from more than 1,300 vision plan participants nationwide, measuring customer satisfaction based on coverage, cost, communication, customer service and reimbursement. UnitedHealthcare’s cumulative score was the highest of the plans analyzed.

“UnitedHealthcare’s local-market focus and national resources enable us to meet the eye health needs of more than 19 million Americans across the country,” said Tom Wiffler, CEO, UnitedHealthcare Specialty Benefits. “We are grateful for this recognition from the people we serve.”

Consumers have benefited from UnitedHealthcare’s investments in mobile technology, including the ability for plan participants to obtain an identification card and look up nearby network health care providers on mobile devices.

UnitedHealthcare continues to develop innovative programs that harness the power of data and value of a holistic approach to health benefits. For example, UnitedHealthcare’s Bridge2Health® program enables eligible employers nationwide to integrate medical benefits with ancillary plans, such as dental, vision, critical illness and disability, helping influence better health outcomes, improve productivity and lower costs.

More information about the vision report is available here.

About J.D. Power

J.D. Power is a global marketing information services company providing performance improvement, social media and customer satisfaction insights and solutions. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. Headquartered in Westlake Village, Calif., J.D. Power has offices in North America, Europe and Asia Pacific. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power is a business unit of McGraw-Hill Financial. 

About UnitedHealthcare

UnitedHealthcare is dedicated to helping people nationwide live healthier lives by simplifying the health care experience, meeting consumer health and wellness needs, and sustaining trusted relationships with care providers. The company offers the full spectrum of health benefit programs for individuals, employers, military service members, retirees and their families, and Medicare and Medicaid beneficiaries, and contracts directly with more than 1 million physicians and care professionals, and 6,000 hospitals and other care facilities nationwide. UnitedHealthcare is one of the businesses of UnitedHealth Group (NYSE: UNH), a diversified Fortune 50 health and well-being company. For more information, visit UnitedHealthcare at www.uhc.com or follow @UHC on Twitter.


Related Stories

UnitedHealthcare Vision Plans Rank Highest in Customer Satisfaction in J.D. Power Study