UnitedHealthcare of Texas Achieves Highest Scores in Customer Service and Cost Satisfaction Factors by J.D. Power 2015 Regional Member Satisfaction Study

March 17, 2015
  • UnitedHealthcare of Texas tied for highest-ranked health plan in Texas; also scores highly for satisfaction with coverage and benefits

UnitedHealthcare of Texas tied for the highest ranking and achieved the highest scores in the customer service and cost satisfaction study factors among people enrolled in commercial health plans in Texas, according to the J.D. Power 2015 Member Satisfaction Study.

“Every customer and employer we serve has unique health care needs. The combination of our local market focus with our national resources ensures we are able to enhance the health and well-being of the more than 3 million people enrolled in UnitedHealthcare employer and individual health plans,” said Tom Quirk, CEO, UnitedHealthcare of Texas. “We are grateful to earn this recognition from the customers we serve.”

J.D. Power surveyed a random sample of commercial health plan customers in Texas on their experience with their health plan and compared the results to the national benchmark established by J.D. Power. The survey asked respondents to rate their experiences with UnitedHealthcare of Texas on a set of six key drivers of satisfaction: coverage and benefits; cost; provider choice; customer service; information and communication; and claims processing.

The 2015 Member Satisfaction Study includes responses from 31,543 commercial health plan participants. People were surveyed online in November and December 2014. The study examines the member satisfaction performance of 134 health insurance plan companies in 18 regions across the United States, and focuses on performance areas in which health plans can influence or control to improve the experiences of their customers. The 2015 study includes people who individually purchased their health insurance, and excludes those who purchased health insurance on the state or federal exchanges.

UnitedHealthcare serves nearly 4 million Texans enrolled in employer-sponsored, individual, Medicare and Medicaid health plans with a care provider network of 516 hospitals and more than 53,000 care providers statewide.

About UnitedHealthcare
UnitedHealthcare is dedicated to helping people nationwide live healthier lives by simplifying the health care experience, meeting consumer health and wellness needs, and sustaining trusted relationships with care providers. The company offers the full spectrum of health benefit programs for individuals, employers, military service members, retirees and their families, and Medicare and Medicaid beneficiaries, and contracts directly with more than 850,000 physicians and care professionals, and 6,000 hospitals and other care facilities nationwide. Globally, UnitedHealthcare serves 45 million people in health benefits and is one of the businesses of UnitedHealth Group (NYSE: UNH), a diversified Fortune 50 health and well-being company. For more information, visit UnitedHealthcare at www.uhc.com or follow @myUHC on Twitter.

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