COLUMBUS, Ohio (Apr. 11, 2016) —
UnitedHealthcare of Ohio received the J.D. Power award for ranking highest in overall member satisfaction among commercial health plans in Ohio, according to the J.D. Power 2016 Member Satisfaction Study. UnitedHealthcare of Ohio also achieved the highest score in four of the six study factors in the region, which include care provider choice, cost, coverage and benefits, and claims processing.
"Every customer and employer we serve has unique health care needs. The combination of our local market focus with our national resources enables us to help enhance the health and well-being of the more than 1.3 million people enrolled in UnitedHealthcare employer and individual health plans," said Dan Ohman, CEO, UnitedHealthcare Central Region. "We are grateful to earn this recognition from the customers we serve."
J.D. Power surveyed a random sample of commercial health plan customers in Ohio on their experience with their health plan and compared the results to the national benchmark established by J.D. Power. The survey asked respondents to rate their experiences with UnitedHealthcare of Ohio on a set of six key drivers of satisfaction: coverage and benefits; cost; provider choice; customer service; information and communication; and claims processing.
The 2016 Member Satisfaction Study includes responses from nearly 32,000 commercial health plan participants. People were surveyed online in November and December 2015. The study examines the member satisfaction performance of 135 health insurance plan companies in 18 regions across the United States, and focuses on performance areas in which health plans can influence or control to improve the experiences of their customers. The 2016 study includes people who individually purchased their health insurance, and excludes those who purchased health insurance on the state or federal exchanges.
UnitedHealthcare serves more than 2 million Ohioans enrolled in employer-sponsored, individual, Medicare and Medicaid health plans with a care provider network of 260 hospitals and more than 46,000 care providers statewide.
UnitedHealthcare is dedicated to helping people nationwide live healthier lives by simplifying the health care experience, meeting consumer health and wellness needs, and sustaining trusted relationships with care providers. The company offers the full spectrum of health benefit programs for individuals, employers, military service members, retirees and their families, and Medicare and Medicaid beneficiaries, and contracts directly with more than 1 million physicians and care professionals, and 6,000 hospitals and other care facilities nationwide. UnitedHealthcare is one of the businesses of UnitedHealth Group (NYSE: UNH), a diversified Fortune 50 health and well-being company. For more information, visit UnitedHealthcare at www.uhc.com or follow @myUHC on Twitter.