Optum Joins With MedExpressOptum joins with MedExpress, a national leader in delivering high-quality, convenient and affordable walk-in care. MedExpress provides a broad scope of urgent care, occupational health and wellness and prevention services.
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MedExpress services extend beyond typical urgent care clinic offerings to a variety of patient services, including wellness and prevention, prescriptions, blood work, imaging and lab services, as well as workers' compensation and occupational medical services that also help employers serve the health needs of their employees. The combination with Optum creates opportunities to integrate Optum care management and clinical programs with MedExpress' services, simplifying patient access to health resources and treatment options in their community. Patients and physicians benefit from Optum analytic tools and insights that inform care decisions and support the best possible health outcomes. Visit MedExpress >
Groundbreaking Cancer ProgramsUnitedHealthcare advances new approaches to cancer treatment with two groundbreaking programs that help put patients' needs at the center of care.
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UnitedHealthcare expands its pioneering cancer care payment model, first launched in 2010, that rewards physicians for focusing on quality patient care, best treatment practices and health outcomes. Additionally, UnitedHealthcare launches a first-of-its-kind chemotherapy approval program that will provide real-time decision support and approvals for therapies based on National Comprehensive Cancer Network® (NCCN®) treatment recommendations from the NCCN Clinical Practice Guidelines in Oncology (NCCN Guidelines®). Learn more >
OptumRx Combines with CatamaranOptumRx combines with Catamaran to creates a new competitive force, operating as OptumRx, to provide a connected, personalized pharmacy care experience for millions of Americans.
Optum OneOptum launches Optum One, an integrated analytics platform that helps care providers engage patients, coordinate care and improve outcomes. Care providers can analyze and take direct action on insights gained from data Optum One extracts from personal medical records and enriches with an overlay of claims information.
The Longevity NetworkAARP and UnitedHealthcare launch The Longevity Network to promote innovations in health care that will improve the quality of people’s lives as they age.
More about The Longevity Network
The Longevity Network is a central hub where entrepreneurs, advocates and consumers can share information and access ideas, press and other media, social feeds and event invitations about health care innovation for the 50+ community. The Longevity Network will promote innovation by focusing entrepreneurial attention on nine innovation frontiers: medication management; aging with vitality; vital-sign monitoring; care navigation; emergency detection and response; physical fitness; diet and nutrition; social engagement; and behavioral and emotional health. Visit The Longevity Network >
Optum360Dignity Health and Optum launch Optum360, a new venture to simplify patient billing and increase cost transparency for patients, and modernize administration for hospitals, care providers and payers. Optum360 combines Optum's leading technology and analytics with Dignity Health's proven infrastructure to deliver progressive revenue cycle management and medical record documentation services to large hospitals and health systems.
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Optum360's patient-centric approach to revenue cycle management has the potential to fundamentally transform administrative processes — from patient registration to financial resolution — in ways no other solution can. Learn more >
Health4MeUnitedHealthcare introduces a new mobile app, Health4Me, that brings important health information to people on the go. Features include easy access to registered nurses, personal health benefits information, and the ability to locate nearby physicians and hospitals.
More about Health4Me
UnitedHealthcare is making it easier for its plan participants to take greater control of their health through a new mobile app, Health4Me. Learn more >
myHealthcare Cost EstimatorUnitedHealthcare launches myHealthcare Cost Estimator, an online health resource that delivers a comprehensive view of how a treatment cost differs from doctor to doctor, and personalized cost estimates of different treatment options, comparable with the real fees and coverage levels that a person might encounter throughout the course of treatment.
More about myHealthcare Cost Estimator
Visit the UnitedHealthcare website for an overview and video demonstration of myHealthcare Cost Estimator. Learn more >
New Visual IdentityUnitedHealth Group refreshes its brand identity with an updated, modern logo and new visual design system.
More about our visual identity
The new logo is intended to help clarify the role of the corporate brand relative to the business brands, UnitedHealthcare and Optum, and help maintain an appropriate differentiation among the three brands.
AmilAcquired a majority ownership in Amil Participações S.A., Brazil’s largest health care company, providing health and dental benefits, hospital and clinical services, and advanced care management resources to more than 5 million people.
The Optum InstituteOptum launches The Optum Institute. The Optum Institute will leverage the company's broad health care experience and research capabilities to provide analysis and insight on the rapidly changing health care landscape.
Outstanding Corporate Innovator Award The Product Development and Management Association recognized UnitedHealth Group with the 2011 Outstanding Corporate Innovator Award. The award recognizes sustained (five or more years) quantifiable business results from new products and services. Past winners include such world-class innovators as Apple, Pepsi, BMW, FedEx, Bank of America, Harley Davidson and Xerox, among others.
JOIN for MESM The UnitedHealth Center for Health Reform & Modernization in partnership with the YMCA of the USA and the YMCA of Greater Providence, R.I., launch JOIN for ME an evidence-based program to help children and teens reach healthier weights.
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Working with local YMCAs, JOIN for ME studies kids from 6-17 years old who are over the 85th percentile in body weight, giving families the tools to understand what causes excess weight, its impacts, and how to reduce it. JOIN’s early results serve as blueprint for community-based programs countrywide
Learn more >
Hearing DevicesOur Optum's hi HealthInnovations business launches a suite of high-tech, lower-cost hearing devices for the 36 million Americans with hearing loss. The initiative also includes a new, primary care hearing test to help detect hearing deficits.
Accountable Care OrganizationTucson Medical Center and independent area physicians, with the help of UnitedHealth Group's Optum business, announce that they are creating the nation's first "Sustainable Health Community," based on an Accountable Care Organization (ACO) model in which hospitals, physicians, residents, employers and others share in the risk and rewards of making the health system work better for everyone.
Cancer Care Payment ModelUnitedHealthcare announces an innovative cancer care payment model that bundles payments to oncologists to help ensure continuity of care for patients and improve quality and health outcomes.
Diabetes Prevention and Control AllianceUnitedHealth Group launches the Diabetes Prevention and Control Alliance, a partnership with YMCA of the USA and retail pharmacies to help prevent and control diabetes, pre-diabetes and obesity.
Electronic Health RecordsThe American Medical Association selects Ingenix CareTrackerTM as the first electronic health records system offered through the AMA's new online health information solutions platform for physicians. CareTracker integrates patient medical records and e-prescribing tools in the physician's workflow.
Health Care LaneUnitedHealthcare launches its own health-focused virtual "town," Health Care Lane, to help simplify the often complex world of health benefits. Health Care Lane includes a number of "storefronts" where easy-to-understand information and tips are available about a wide range of health benefits issues, and "residents" explain fundamental health insurance topics in friendly, engaging conversations.
More information about Health Care Lane
The Health Care Lane website contains an interactive "community" that is easy to navigate and available to anyone who wants to learn more about health insurance. Visit Health Care Lane >
NowClinicSM Optum launches NowClinic online care. NowClinic provides secure, real-time access to a network of licensed physicians over the Internet or phone. Individuals can visit with a physician on their computers using secure live chat, and converse face-to-face using webcams. Through NowClinic, doctors can review health concerns and symptoms, discuss medications and refer patients to health care facilities for further treatment when necessary.
More about NowClinic
By leveraging technology in a new way, NowClinic increases access to care for patients at times when clinics are typically closed, such as nights and weekends, and provides access for patients who are unable to visit a doctor’s office. Individuals can turn to NowClinic online care for acute conditions like bronchitis or a sinus infection; for chronic conditions like allergies, insomnia or a urinary tract infection; or for common viral maladies, including coughs, colds and the flu. Visit NowClinic >
UnitedHealth Personal RewardsSM UnitedHealthcare rolls out UnitedHealth Personal Rewards nationwide, a program that rewards people for making healthy choices part of their daily routine. Participants can earn points for financial rewards, such as reduced health insurance premiums, cash awards or a direct deposit into a health savings account.
OptumizeMe® Optum debuts OptumizeMe, one of the first mobile fitness challenge apps brought to market. The app is designed to engage people in taking a more proactive role in their own health, and in motivating their friends, family and social networks to work toward goals for better health.
Optum Financial ServicesHealth care related financial account assets held by Optum Financial Services reach more than $1 billion; consumer accounts grow to more than 2.2 million. Individuals served by consumer-driven health plans increase to 3.4 million people.
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Optum Financial Services includes Optum Bank, Member FDIC. Dedicated, integrated health banking was pioneered by UnitedHealth Group in 2003 with the introduction of Exante Bank. Renamed in 2008, Optum Bank has now become a leading administrator of health savings accounts for individuals and families.
Patient-Centered Medical HomeUnitedHealthcare launches the groundbreaking Patient-Centered Medical Home program (PCMH) involving primary care practices in Arizona, Colorado, Ohio, New York and Rhode Island, developed in collaboration with national primary care specialty societies. In the PCMH model, patients receive coordinated care from their primary care physician, or "medical home," rather than fragmented and episodic care from various health care providers or facilities.
DocGPSUnitedHealthcare puts its physician and facility network on Apple Inc.'s iPhone, helping improve access to health care for consumers. The new DocGPS App allows consumers to tailor their search to their specific health plan and locate nearby doctors, clinics and hospitals within the UnitedHealthcare network using the GPS functionality of iPhone 3G and 3GS.
TelehealthUnitedHealth Group announces a partnership with Cisco to build the first national telehealth network, which integrates leading health care and remote video technology systems that will give patients access to physicians and specialists when in-person visits are not possible.
More about Telehealth
As the nation faces a growing shortage of primary care and specialist physicians, UnitedHealth Group has partnered with Cisco to build the first, nationwide telehealth network that will give patients access to physicians and specialists when in-person visits are not possible. Our "Connected Care" initiative will use state-of-the-art teleconferencing and electronic health records technology to greatly expand physicians' reach into underserved areas, both rural and urban.
Diabetes Health PlanUnitedHealthcare launches the first-of-its-kind Diabetes Health Plan for individuals afflicted with diabetes and pre-diabetes. The plan includes incentives to empower individuals to more effectively manage their conditions and control their health care costs.
eSync OptumHealth introduces eSync, a new technology platform that collects and synchronizes individualized health care data to help identify effective care opportunities and provide people with personalized health management support. The technology helps organizations more proactively engage individuals and care providers with appropriate health care programs, while reducing costs.
More about eSync
The eSync Platform is a powerful new technology that helps build a detailed health portrait of each patient and then delivers customized health care management solutions directly to the individual. By combining a wide range of health data, such as medical claims, health and lifestyle choices and demographic factors, UnitedHealth Group can turn this information into a practical blueprint for effective, personalized plans based on actual health care needs. Patients may receive background information about an upcoming medical procedure, or a reminder to schedule an annual exam, or tips on starting an exercise plan, all based on their personal needs. eSync also powers the ability to proactively reach out to high-risk customers and offer them the opportunity to participate in programs specifically designed to reduce their health risks.
Premium Designation ProgramUnitedHealthcare's Premium designation program recognizes physicians for meeting quality and cost efficiency criteria across 20 distinct medical specialties and is available to consumers in 38 states plus the District of Columbia.
More about the Premium Designation Program
Twenty million of our consumers have access to Premium physician designation information in their markets, and consumers in 85 percent of our markets have access to differentiated hospital quality and efficiency data online through our Hospital Comparison Tool. UnitedHealthcare believes that offering credible, understandable information empowers consumers to make more informed decisions, and motivates health care professionals to deliver high quality care at the lowest price — ultimately creating a better health care system for all. The UnitedHealth Premium® designation program was developed in collaboration with leading employers, physician and hospital advisory groups and consumer feedback. It is designed to make it easier for consumers to navigate the health care system by providing them with tools to compare physician and facility quality and cost information. The program also supports physicians and facilities in their efforts to improve care delivery by providing them with actionable feedback through high-level performance and detailed patient reports.
Medicare Advantage SNP UnitedHealth Group introduces the first Medicare Advantage Special Needs Plan for people with Alzheimer's and chronic dementia.
National Comprehensive Cancer NetworkThe company is the first to adopt National Comprehensive Cancer Network standards for determining chemotherapy drug coverage as part of its commitment to best science.
More about the National Comprehensive Cancer Network
UnitedHealthcare took an important step in promoting patient care based on the best available clinical data by adopting standards for determining chemotherapy drug coverage outlined by the National Comprehensive Cancer Network. This alliance of 21 of the nation's leading cancer centers created a compendium on recommended drugs and biologics based on the independent evaluation of available scientific evidence, integrated with the expert judgment of leading clinicians, and, UnitedHealthcare became the first coverage provider to base their policies on this evidence-based authority.
UnitedHealth ContinuityGolden Rule launches UnitedHealth ContinuitySM, an innovative product that allows consumers to apply for and lock in health insurance while they are healthy, but not use the coverage until they retire, become self-employed, unemployed, or move to a job without health benefits.
More about UnitedHealth Continuity
UnitedHealth Continuity is a unique patent-pending health insurance solution that guarantees future insurability for individuals and families when they need it. With Continuity, consumers need to go through the medical underwriting process only once, at the time of application. Once they are approved, their coverage is guaranteed, and they can turn it "on" or "off" when their needs change, as many times as necessary. Continuity enables people to change employment or retire before Medicare eligibility without worrying about gaps in their health coverage. In addition, consumers can choose from a wide range of health plans, deductibles and optional benefits including traditional health insurance plans, health savings account plans and lower-cost high-deductible plans.
Medicare Part DMore than 5 million Medicare beneficiaries are enrolled in Medicare Part D prescription drug plans. These consumers have saved $30 billion in out-of-pocket expenses over the first two years of this program.
Enhanced Card TechnologyUnitedHealth Group introduces enhanced card technology that combines health benefit information and financial information on a single card. In addition to multiple accounts, the new cards also provide access to an individual's Personal Health Record, making critical health information highly portable.
More about Enhanced Card Technology
UnitedHealth Group's enhanced health care ID swipe card technology helps bring the benefits of information technology to the health care industry by streamlining administration and saving costs. Much like a credit card, UnitedHealth Group's health care ID cards are equipped with a magnetic stripe on the back, providing doctors and hospitals with real-time access to patient benefits and eligibility information and medical claim history, including pharmacy and lab claim data. It also allows physicians to submit claims online and receive a fully adjudicated response in seconds. Broader use of swipe card technology could save medical practices and hospitals an estimated $1 billion a year, according to the Medical Group Management Association.
Drug SafetyIngenix is selected by the FDA for drug safety monitoring and support. The Ingenix program includes extensive data resources and analytic capabilities to help the FDA accelerate the identification and assessment of issues and potential risks related to pharmaceutical agents.
More about Drug Safety Monitoring and Support
The U.S. Food and Drug Administration uses i3 Aperio® to review health care data relating to new prescription drug experiences and identify data signals that may indicate potential drug safety issues. i3 Aperio is a first-in-class medical product safety surveillance tool, offered by Ingenix, that integrates Ingenix technology, epidemiological expertise and clinical data capabilities to provide continuous and contemporary real-world health care experience data on millions of patients.
Consumer-Driven Health PlansUnitedHealth Group's iPlan®, consumer-driven health plans that integrate high-deductible health plans with health reimbursement accounts, is expanded to include health savings accounts for employer groups. The products are offered through the company's UnitedHealthcare and Uniprise businesses. Golden Rule, a subsidiary of UnitedHealthcare, offers health savings accounts to individuals.
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As the model for dynamic, consumer-driven health plans gained market momentum, UnitedHealth Group acquired Definity Health, a national market leader in the consumer-driven health benefits marketplace. Definity was founded in Minneapolis in 1998 and provided health benefits to nearly 100 employers, including 23 of the Fortune 500. The acquisition of Definity Health has advanced UnitedHealth Group's efforts to achieve greater consumer engagement and individual benefits ownership.
Medical ID Card Magnetic StripesUniprise introduces electronic medical ID cards that use magnetic stripe technology and the MasterCard® system and network to make it easy to verify patient eligibility and benefits in seconds.
AmeriChoiceUnitedHealth Group acquires AmeriChoice as its platform for serving the most vulnerable populations in public programs. Later that year, UnitedHealthcare merged its legacy Medicaid business into AmeriChoice, with its strong management and holistic approach to serving this market.
GalaxyIngenix introduces new knowledge and information products — including Parallax i™, iCES™ and the Galaxy clinical database — that help clients gain clinical and financial insights and improve the quality of health care delivery and administration.
More about Galaxy
Galaxy was developed by Ingenix as a single source for individual customer, care provider, policy, product, pharmacy, financial and statistical claims data. It is one of the most comprehensive data warehouses in the health care industry with the ability to enable statistically valid measurement and analyses of health care utilization, effectiveness and cost.
Web PortalsUnitedHealthcare uses web-enabled technology to simplify and improve service for physicians, enabling them to check benefit eligibility for patients and submit and review claims. The company also launches a web-based distribution portal to serve small business brokers.
myuhc.com®UnitedHealthcare launches myuhc.com, which enables individual customers to order ID cards, check the status of claims, and access relevant health information online.
Care CoordinationUnitedHealthcare introduces Care CoordinationSM, which eliminates prior authorizations and channels those resources into consumer and physician outreach for people who will benefit most from coordinating fragmented care delivery resources.
More about Care Coordination
For years, patients who needed to see a specialist were required to first see their primary care physician, get a referral and then have the referral approved by their coverage plan. For patients and doctors, the experience was often frustrating and bureaucratic — and there was little evidence it was cost-effective. So UnitedHealthcare took the lead in eliminating the requirement for prior authorization. Those resources were then channeled into Care Coordination, a new system for consumer and physician outreach for patients who benefit most from coordination of fragmented care delivery. By breaking industry norms, UnitedHealthcare helped to better facilitate access to care for patients and decrease administrative paperwork for physicians.
UnitedHealth GroupUnited HealthCare Corporation becomes known as UnitedHealth Group and launches a strategic realignment into independent but strategically linked business segments — UnitedHealthcare, Ovations, Uniprise, Specialized Care Services and Ingenix.
More about UnitedHealth Group
During 1998, the company undertook a significant realignment of its operations into six independent, yet strategically linked businesses, each dedicated to meeting the health and well-being needs of a unique market segment. To more accurately reflect the breadth and structure of this new company, the corporate organization, United HealthCare Corporation, was renamed UnitedHealth Group. A new graphic identity was introduced for UnitedHealth Group that includes the logotype combined with a symbol, representing the letter 'U.' The symbol is comprised of steps or tiers that suggest the multi-dimensional nature of UnitedHealth Group as the parent of a diverse health and well-being company.
Clinical ProfilesThe first release of Clinical ProfilesSM takes place. Clinical Profiles provides network physicians with data comparing their clinical practices to nationally accepted benchmarks for care.
More about Clinical Profiles
More than a decade before "comparative outcomes research" became part of the debate on health reform, United HealthCare issued "best practices" clinical profiles, closely working with leading physicians and mining the enterprise's rich and deep data banks. The sophisticated use of data helped lead United HealthCare to become the first to drop most of the cumbersome "preauthorization" rules within the next year.
AARP PartnershipAfter a rigorous selection process, AARP names United HealthCare to provide health coverage services to its members.
AdjudiPro®The company's patented artificial intelligence system AdjudiPro, which is entered into the permanent research collection of the Smithsonian Institution, is awarded the CIO Enterprise Value Award.
More about AdjudiPro
To reduce the time and cost associated with processing claims submitted by physicians on behalf of patients nationwide, United HealthCare created AdjudiPro, an advanced system for automating much of the claims review process. In 1996, this innovative technology — which is entered into the permanent research collection of the Smithsonian Institution — was awarded the CIO Enterprise Value Award. The system remains a breakthrough in demonstrating how modern technology can make core functions of the health care system more modern and more efficient and allow more resources to be dedicated to helping people live healthier lives.
MetraHealth Companies Inc.The company acquires The MetraHealth Companies Inc. for $1.65 billion. MetraHealth was formed by combining the group health care operations of The Travelers Insurance Company and Metropolitan Life Insurance Company.
Diversified Pharmaceutical Services Inc.Diversified Pharmaceutical Services Inc. is sold to SmithKline Beecham Corporation for $2.3 billion.
Report CardsUnited HealthCare is the first company to produce a Report Card on health care access, quality, and cost measures.
More about United HealthCare Report Cards
Like many of its innovations, United HealthCare's Report Cards, rating quality, cost, and other factors of our plans give patients the information they need to make wise choices for their own health care. At the time, United HealthCare was the only company to issue such reports on its quality and performance; however, the industry has widely adopted self-ratings in the intervening years.
Transplant NetworkUnited HealthCare introduces the transplant network that helps direct people to programs equipped with quality physicians and facilities to handle their complex medical needs. Over time the program expands to include conditions including cancer, kidney disease, congenital heart disease, women's health services and bariatric surgery.
More about Transplant Network
The transplant network is an example of UnitedHealth Group's leadership role in applying evidence-based comparative effectiveness data to improve patient care and to reduce costs for the health care system. By providing statistically valid ratings of the quality and cost-effectiveness of transplant facilities and physicians, the program encourages patients to seek better care and helps physicians and medical facilities improve their practices. By increasing survivor rates and controlling medical complications, the transplant network contributes to significant savings on the costs of transplant care. The application of comparative effectiveness data in other areas of medical care brings the same benefits to both patients and the health care system.
Pharmacy Benefits ManagementUnited HealthCare creates the modern pharmacy benefits management (PBM) business, linking benefit design with retail pharmacy networks and mail service through its subsidiary, Diversified Pharmaceutical Services Inc.
More about the Pharmacy Benefits Management
United HealthCare pioneered the containment of prescription drug costs for consumers through the use of pharmacy benefit management services (PBMs). PBMs manage payments for prescription drug claims. Because of their purchasing power on behalf of many consumers, they negotiate better prices with drug makers and pharmacies. PBMs are widely used in the industry today.
EverCareUnited HealthCare begins offering EverCare, a program designed to help coordinate care for individuals in nursing homes.
UNHUnited HealthCare Corporation becomes a publicly traded company, specializing in technology and service systems for health care.
Health Plans for SeniorsUnited HealthCare Corporation introduces the first network-based health plan for seniors and participates in the earliest experiments with offering private-market alternatives for Medicare.
More about Health Plans for Seniors
From its earliest days, United HealthCare Corporation has focused strongly on the health needs of seniors. More than 30 years ago, we participated in early experimental programs offering private market alternatives for Medicare and developed the first policies designed specifically for seniors. This was a strong indicator of the future. We have become a leading provider of health care products and services to seniors, including Medicare Supplement plans in association with AARP.
The Early YearsUnited HealthCare Corporation is created to reorganize the company and becomes the parent company of Charter Med Incorporated. United HealthCare introduces such health care innovations as pharmacy/drug formularies, hospital admission pre-certification processes, physician office software to manage and control costs, mental health/chemical dependency intermediaries (behavioral health) and an insurance wrap as one feature on top of traditional HMO products.
More about the Early Years
UnitedHealth Group's commitment to help people live healthier lives and to innovative thinking is an integral part of the company's heritage. UnitedHealth Group (named United HealthCare Corporation in 1977) traces its roots back to Dr. Paul Ellwood, the health-policy guru who coined the term “health maintenance organization” in the 1960s and helped entrepreneur Richard Burke found the company in 1977. The business was based on using the best practices in medical care and the best thinking in business management to improve the health of patients while strengthening the health care system. Through its many health care innovations, UnitedHealth Group today touches more than 80 million people worldwide.
Charter Med IncorporatedCharter Med Incorporated is founded by a group of physicians and other health care professionals who want to expand health coverage options for consumers.