Image of Main 2016 Annual Report

UnitedHealth Group

2016 Annual Review

Helping people live healthier lives and helping make the health system work better for everyone

Welcome and thank you for your interest in our enterprise.

Health care in the United States and worldwide continues to evolve and change. UnitedHealth Group, Optum and UnitedHealthcare are adaptable and innovative businesses taking on the challenges facing health care today and turning them into opportunities.

As health care becomes more consumer-centric, we are working to meet consumers’ expectations for a personalized, simpler, predictable and more valuable care experience, and in doing so earning their trust. We are collaborating with care providers to drive greater value in care delivery, helping them improve the quality and consistency of care by informing decision-making with data, analysis, clinical insight and connectivity. And we are supporting the expansion of access to quality care to millions more people by partnering with and enabling governments, employers and other payer customers to offer more and better health care value to more people at lower costs.

We have a strong focus on improving the quality of everything we do – quality as measured by those we serve. The pursuit of excellence and innovation drives the development of actionable health care solutions for our customers, sustainable, diverse, above-market growth for our company and distinctive returns for our shareholders.

We invite you to continue reading our story to find out more about how we serve the health care needs of millions of people, the health care system overall and society.

Our Mission

Our mission is to help people live healthier lives and to help make the health system work better for everyone.

Our Culture

The people of UnitedHealth Group are aligned around basic values that inspire our behavior as individuals and as an organization:

Integrity. Honor commitments. Never compromise ethics.

Compassion. Walk in the shoes of people we serve and those with whom we work.

Relationships. Build trust through collaboration.

Innovation. Invent the future and learn from the past.

Performance. Demonstrate excellence in everything we do.