Our Approach

The people of UnitedHealth Group, Optum and UnitedHealthcare are advancing a more affordable, simple and personal health care experience for millions of individuals, inventing a better future that makes health and wellness more accessible and more attainable.

2012 Honors

UnitedHealth Group was honored to receive independent recognition for our contributions to health care through innovation in 2012:

  • Fortune magazine's annual list of Most Admired Companies ranked UnitedHealth Group #1 among health insurers and managed care companies and #1 for innovation in our sector for the third consecutive year.

  • UnitedHealthcare was named to the 2012 InformationWeek 500, a list of America’s top technology innovators, for creating a state-of-the-art data and analytic platform to improve customer service.

  • The Customer Experience Professionals Association recognized UnitedHealthcare with a 2012 CX Innovation Award for its multifaceted approach to engaging employees in the member experience.

  • UnitedHealthcare received the Technology Award from Medicaid Health Plans of America’s Center for Best Practices for its telemedicine services used to treat children with complex medical conditions on the Navajo Nation.

Gail BoudreauxAndrew Slavitt

Gail Boudreaux, Co-Chair, Innovation Council Executive Vice President, UnitedHealth Group
Chief Executive Officer, UnitedHealthcare

Andrew Slavitt, Co-Chair, Innovation Council
Group Executive Vice President, Optum

Innovation is at the very core of our organization; it is in the fabric of what we do. Creative thinking is part of our daily playbook. Every day, our commitment is to make the health care system stronger, smarter, and ultimately — work better. Our innovations empower consumers, care providers, plan sponsors, scientists and government to work together to improve health and lower medical costs, connecting them with engaging tools, programs and technology. For example, at UnitedHealthcare, we offer an interactive incentive program, accessible on all smartphones, to help expectant moms keep critical prenatal and infant wellness appointments. Our new “exergaming” initiative in schools leverages popular video game technology in gym classes to help kids stay fit and healthy. At Optum, we create new and better ways for care providers to use information to manage patients and entire populations. And our Optum Labs facility is working on scientific breakthroughs, such as more effective screening for infectious diseases like Hepatitis C.

The initiatives illustrated in this report represent a small sampling of the robust pipeline of innovative concepts we test or launch each year. As you learn more about these efforts, we hope you share our excitement about the possibilities that lie ahead to create a more integrated, proactive and personalized health system for all.

Gail Boudreaux and Andy Slavitt