In a modernized health care system, everyone should have a strong relationship with his or her primary care physician — a "medical home" where the patient and doctor work together to coordinate comprehensive care with an emphasis on overall wellness and preventing disease, improving the care of chronic conditions, behavioral health support and patient education.

In 2009, UnitedHealthcare launched Patient Centered Medical Home (PCMH) projects in collaboration with select primary care physician practices in Arizona, Colorado, Ohio, Rhode Island and New York.