Claims processing accuracy climbed to 99.6 percent in 2009 with the great majority of claims processed automatically and 96.6 percent of all claims processed within 10 days. UnitedHealthcare also supplies physicians with real-time processing of claims in their offices, delivering accurate results in seconds that provide patients with details of claim benefits and their financial responsibility.

A 2009 survey of health benefit plan consultants who work with large U.S. employers found that their satisfaction with UnitedHealthcare's sales force and client management staff continued to increase. Health and wellness and consumer engagement products directly impacting customers, and the breadth and quality of UnitedHealthcare's network, claims processing and customer service were positively noted by those consultants.

UnitedHealthcare is also making service to brokers, consultants and employer groups easier to access, simpler and more personal with its Service Hotline, United eServices^® and Employer eServices^® Web sites, and dedicated client service managers who track issues end-to-end, providing updates on progress and ensuring client agreement with resolutions.